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National Geographic Expeditions – Sales and Service Associate Bench

Apply NowApply Later Job ID 1016508BR Location Celebration, Florida, United States Business Walt Disney World Resort Date posted Aug. 04, 2022

Job Summary:

The Sales and Service Associates, National Geographic Expeditions create magic for our Guest before they arrive for their experience. As the Sales and Service Associate-National Geographic Expeditions, you will be the primary contact for traveler and travel advisors. The Sales and Service Associates, National Geographic Expeditions will handle pre-arrival Guest Service escalations, recovery and provide solutions based on business policies and Guest satisfaction. As the Sales and Service Associate-National Geographic Expeditions, you will sell and provide service on a variety of National Geographic

The NGE Sales & Service Associates will attend a paid mandatory training class. The operating hours of the NGE Contact Center are Monday through Friday, 9 a.m. to 9 p.m.

This position is a hybrid role and requires you to live in the state of Florida.

The starting pay for this position is $19.25/hour.

Responsibilities:

  • Provide Guest Service on sales and service inbound and outbound calls or emails
  • Sell National Geographic Expeditions portfolio of premium travel products to travelers to meet travels needs
  • Navigate between multiple and concurrent computer applications
  • Meet required departmental metric expectations including productivity goals
  • Manage multiple traveler relationships acting as contact to ensure all required information, paperwork an payments are collected
  • Engage with partners to tailor product offerings to traveler’s needs
  • Maintain knowledge of National Geographic portfolio of premium travel products with an emphasis on Expeditions
  • Make strategic decisions, perform time-sensitive actions, partner with support areas, and communicate essential information to travelers, travel advisors, and our partners
  • Provide data to leaderships based on sales, revenue and metrics
  • Maintain positive working relationships with team members, partners and support teams
  • Protect traveler security by handling sensitive information
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including overtime, weekends and holidays
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

  • Experience building brand loyalty
  • Knowledge of National Geographic portfolio of premium travel products and promotions and a full suite of offerings available to travelers and travel advisors
  • Experience managing priorities and maintaining confidential information
  • Experience within a Window’s environment
  • Flexible with work schedule, including overtime, weekends and holidays
  • Sales and closing skills and the ability to overcome objections
  • Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
  • Flexible with work schedule, including overtime, weekends and holidays

Preferred Qualifications:

  • Bilingual or Multilingual
  • Experience working with luxury oriented clients, tours operators or related fields
  • Experience with International travel
  • Experience within a contact center environment

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Nat Geo, National Geographic, World Casting Hourly Jobs WDW Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with ABD, LLC, which is part of a business we call Walt Disney World Resort.

ABD, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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