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Omni-Channel Analyst

Apply Now Apply Later Job ID 529190BR Location Celebration, Florida, United States Business Disney Parks & Resorts Brand Disney Parks & Resorts Date posted 03/01/2018
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discovery, planning, transacting, and management to enable decision making and optimization.

The Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools and become a subject matter expert in a line of business. In order to succeed in the role, the Omni-Channel Analytics Analyst must possess passion for diving into data, preparing reports, finding insights, and making impactful recommendations to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in
the role, the Omni-Channel Analytics Analyst must further the analytical sophistication of the team.

The position reports to the Sr. Manager, Omni-Channel Analytics and does not have direct reports.


The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following:

Data Preparation
  • Work with business partners to determine needs and requirements
  • Identify and document data requirements to support both ongoing and ad hoc analysis
  • Learn new data sets to develop an expertise in those data sets
  • Partner with Data Services team to document and automate data processes
Data Analysis and Insights
  • QA data to ensure accuracy
  • Analyze and mine data to find opportunities in time allotted
  • Undertake proactive and reactive ad-hoc requests as needed
  • Make business recommendations based on the data findings
  • Drive more efficient and sophisticated analytical insights
Analysis Distribution
  • Design effective and impactful reports and visualizations for both large and small scale distribution
  • Create presentations to highlight recommendations and tell the story
  • Ensure partners understand the analysis presented

Basic Qualifications

  • 3+ years of analytical experience
  • Ability to excel in a fast-paced, complex, and ambiguous business environment
  • Ability to deliver work on-time
  • Team player mentality
  • “Get stuff done” approach
  • Attentiveness to detail
  • Desire to learn and grow with an organization
  • Proficiency in Hive, SQL, MySQL, and/or R programming languages
  • Proficiency in Microsoft Office suite
  • Proficiency with business intelligence tools such as Tableau

Preferred Qualifications

  • 5+ years of analytical experience
  • Ability to apply statistical rigor to analyses
  • Knowledge of “big data” environments and tools
  • Experience with digital and contact center data and analytics
  • Experience with hospility data and analytics
  • Experience with text mining and natural language processing
  • Interest in machine learning and artificial intelligence

Required Education

  • Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc

Preferred Education

  • Master’s degree in an analytical/quantitative field or equivalent

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer
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