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Sales Support Systems Assoc (CR)

Apply NowApply Later Job ID 993975BR Location Celebration, Florida, United States Business Disney Parks, Experiences and Products Date posted Jun. 16, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

You will support group markets such a Disney Meetings, Disney Institute, Merchandise, Disney Consumer Products, College Recruiting, Public Relations and several other partners through the creation, development and use of customized websites, registration forms, and mobile websites developed within vendor-based solutions. Process new build and modification requests through multiple platforms including phone and email from internal partners across the Walt Disney Company Enterprise. You will improve sales efforts and efficiencies by anticipating needs and providing solutions as applicable to each market or business use case. Track and maintain user ID's, training materials and reports. You will also support reservations and bookings for Disney sponsored events including guest inquiries, pre- and post-event communications, travel arrangements, merchandise orders, payments, on-site check-in and fulfillment. Reporting and financial reconciliation at the reservation, event, department and line of business levels.

You will report to the Group Event Systems Manager

Responsibilities:

You Will:

  • Review all project timelines to ensure that the project goals are met.
  • Create online event registration portals for several teams using EventsWithDisney (cloud-based Event Registration system presented by Certain Software, LLC)
  • Handle end-to-end registration process from Profile Creation to Final Confirmation.
  • Create merchandise event builds within the Merchandise Special Events system
  • Create email templates in Courier for use in Merchandise Special Events system.
  • Create, audit and maintain user ID's for Certain.
  • Work with new partners, discovering their individual needs and creating solutions for their businesses.
  • Help develop and implement strategic next steps for EventsWithDisney resource; suggest solutions for event partners as new system functionality is released.
  • Help with the implementation and roll out of new event systems.
  • Provide internal communication items: Action Plans and timelines, RSVP Reports / Updates to important partners, SOG's and training materials
  • Prepare and distribute Welcome Packages and Name badges / credentials.
  • Assist Special Event Management team with guest/client individual registration support needs
  • Monitor RSVP's
  • Book air or ground transportation
  • Book resort rooms
  • Agenda items / Sessions and guest itinerary management
  • Link hotel, tickets or Park Reservations in GSS
  • Provide Guest/Client assistance by phone or email, across multiple incoming phone lines and mailboxes.
  • Staff Event Hospitality and on-site check-in.
  • Process financial information: Post guest payments with credit card, check or wire transfer, create final event revenue reports/templates, create guest invoices/templates, monthly usage and reconciliation across all accounts,
  • Process merchandise transactions: RSP and Buy-it-now order builds, payment entry & confirmations, order updates for returned or cancelled items
  • Order & distribute ticket media and parking passes

Basic Qualifications:

You Have:

  • Minimum one year related experience and 4 years WDW Experience
  • Demonstrated Guest Service skills and ability to provide creative solutions
  • Previous experience in system administration
  • Used reporting systems, running various reports and being able to analyze data
  • Must be proficient in MS Office
  • Flexible work schedule, including overtime
  • Proficient in Adobe PhotoShop or similar image editing software
  • Experience creating functional logic (i.e. if, than, and, or)
  • Worked with vendors and software design to recommend and maximize software capabilities
  • Experience handling confidential information
  • Knowledge of the Disney brand, it's product offerings, and other internal business rules, policies, and procedures that dictate the manner in how registration sites are built and managed

Preferred Qualifications:

  • Demonstrated computer system knowledge of DREAMS, LILO, Travel Box, Certain (EventsWithDisney), Queue-It, Concur, GSS, website or online form creation
  • Demonstrated experience with project / event management.
  • Proficient in HTML & working knowledge of JavaScript and CSS
  • Knowledge of Group markets (such as Resort Sales, Merchandise, Disney Institute, Corporate, Public Relations, Sports, Recruiting)
  • Knowledge of event management solutions, cloud services, software as a service (SaaS)
  • Previous experience training others
  • Demonstrated knowledge of PCI and PII laws and regulations

Required Education

  • Associates Degree or equivalent relevant work experience

Preferred Education

  • Bachelors Degree

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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