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Senior Collections Analyst

Apply NowApply Later Job ID 957475BR Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Apr. 12, 2022

Job Summary:

It is the responsibility of the Senior Collection Analyst to exhibit professional excellence by building customer and department relationships and communicating clearly and responsibly. The Senior Collection Analyst complies with Corporate Policy and Procedures through account receivable collection activities. The Senior Collection Analyst collaborates with internal and external stakeholders to ensure collection and/or dispute resolution in a timely manner. The Senior Collection Analyst ensures that systems containing collection information are updated to support accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the enterprise.


Collection and Debt Management
  • Provide clear, concise, and timely communication to internal and external stakeholders
  • Consistently meet deadlines while delivering high quality work
  • Provide timely efficient and effective collection efforts, with the goal of obtaining payment on or before the due date.
  • Maximize effectiveness of the collection process by identifying problems early in the collection process
  • Properly identify, substantiate and manage credit balances - where applicable
  • Ensure accuracy of CARR, write-offs, and settlements - where applicable
  • Negotiate customer settlements and payment plans with the appropriate approval authority
  • Recommend accounts receivable for bad debt write-off
  • Recommend accounts receivable for placement with third party collection agencies – where applicable
  • Make recommendations for process improvements
Claims Resolution
  • Remove all impediments to payment of outstanding invoices by resolving customer claims and/or deductions in a timely manner
  • Escalate claims, problems, or disputes to the appropriate problem resolvers in a timely manner
  • Detect patterns delaying payment of the accounts receivable take action to prevent reoccurrence and/or up levels to management for resolution
  • Contribute to the completion of monthly and quarterly reports, reserve recommendations, Treasury Rep Letter, and Consolidated Accounts Receivable Report – where applicable
  • Prepare ad-hoc reports – where applicable
Team Lead Responsibilities:
  • Manage the collection of complex accounts receivable by demonstrating expert knowledge of customers and ensuring maintenance of accurate and concise account related information
  • As a SME, disseminate business and customer-base knowledge by conducting 2 to 3 Lunch and Learn workshops each year
  • Execute draws on Letters of Credit and prepare bankruptcy forms – where applicable
  • Manage order release to ensure the free flow of product to customers - where applicable
  • Foster a team environment of empowerment and trust
  • Mentor and coach team members on best practices
  • Represent the company at local credit association meetings or national meetings as required
  • Compile reports based on data provided by the Collections Analysts that provide status and insight into the state of the receivables for the businesses they support. This would include preparing analytical reports for CC&C management, Sales and the BUs that focus on Outliers and/or top collection and focus accounts
  • Provide ‘fill-in’ support and training of temps when employees are out of the office for vacation, LOA, turnover, etc. to ensure that the business is not negatively affected
  • Prepare and work with other departments on special requests such as bankruptcy proof of claim paperwork and payment analysis on high risk accounts. Ensure execution of special handling accounts
  • Take the lead and be the Subject Matter Expert when it comes to Get Paid, or other programs/systems used
  • Provide weekly reports as instructed with statistical analysis of collections hot spots, credit risks, etc.

Basic Qualifications:

  • 3 years’ experience in commercial credit & collections
  • Excellent verbal and written communication
  • Demonstrated Excel skills
  • Familiarity with current technology available in receivables management
  • Demonstrated organizational and analytical skills
  • Negotiation skills
  • Ability to meet tight deadlines
  • Strong interpersonal skills
  • Knowledge of customer and business unit computer and process system is desired
  • Working knowledge of systematic collection tools is a plus
  • Working knowledge

Preferred Qualifications:

  • NACM Credit Business Associate (CBA)certification is a plus

Required Education

  • Bachelor’s degree in Business, Finance or Accounting, or equivalent and relevant work experience

Preferred Education

  • Bachelor’s Degree in Business or Finance and Accounting or MBA desired

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services Co., LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney Financial Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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