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Sr Business Analyst

Apply NowApply Later Job ID 956022BR Location Celebration, Florida, United States Business Walt Disney World Resort Date posted May 30, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

The Senior Business Analyst is responsible for engaging with the business on behalf of the IT project team, and providing technical guidance and oversight. The Senior Business Analyst works to understand complex business needs and define technology and service requirements to maximize delivery of business value. The Senior Business Analyst translates business needs into requirements that IT can use to design and develop solutions. The Senior BA ensures the required outcomes are built, tested and delivered. The Senior Business Analyst is also responsible for coaching and guiding other Business Analysts in business requirements gathering, as well as developing best practices in business analysis.


  • Provides some technical guidance and oversight.

    • Leads in moderately complex analysis, providing guidance and oversight.

    • Supports the development of business analysis best practices for the


    • Mentors team members on best practices

    • Recommends improvements to processes and technology that improve the

      effectiveness of the team.

  • Supports pre-project business problem elicitation, feasibility and business case


    • Works with the business to determine the real issue that needs to be solved

      or the opportunity to do things differently.

    • Develops moderately complex business cases, in particular ensuring benefits

      align to strategic and tactical business objectives.

    • Supports the business in business, technical and financial feasibility


    • Monitors emerging trends and identifies those which will be useful to both

      the business and IT in the delivery of the projects.

  • Gathers business requirements.

    • Works to capture and document requirements (both functional and non-functional) using a range of techniques such as workshop facilitation, document analysis, sites visits, use cases, scenario modeling, task and workflow analysis.

    • Ensures business requirements are concise, complete, specific, and unambiguous and that they are aligned to the strategic and tactical goals of the project and business.

    • Combines all business requirements into a clear, managed, prioritized backlog (agile) or business requirements document (waterfall) for projects of moderate complexity.

    • Refines these business requirements to a sufficient level of detail to allow Architects and Software Engineers to design and implement appropriate solutions.

    • Provides refined requirements into project iterations in time to allow design/delivery to commence.
    • Manages the scope and traceability of requirements throughout the project lifecycle, ensuring that they are understood by the project team and met by the delivered solution.
  • Performs process modeling.
    • Discovers and documents the as-is process by applying various process

      modeling techniques.

    • Identifies high-level solution options for the business and presents these to

      stakeholders for review.

    • Designs and models the to-be process, performing gap analysis and

      identifying areas for improvement.

    • Works with Business Architect, ensuring business processes are aligned

      with the business and IT architecture.

    • Reviews, and signs off on solution designs, ensuring business requirements

      are verified, validated and delivered.

  • Ensures requirements traceability through testing.

    • Works with the QA team to provide business input into test strategy, test plans, test conditions and UAT plans.

    • Coordinates UAT with the business.

    • Reviews and signs off on test scripts to ensure requirements are fully tested

      and met by the delivered solution.

  • Provide business change management support.

    • Ensures benefits, impact and release of all changes are tracked and managed and communicated to relevant stakeholders.

    • Ensures end users and IT support teams are fully trained to use, support and maintain the application/solution.

    • Shapes business customer experience through business engagement and stakeholder management activities, including change and support activities.
  • Provides project management support.
    • Provides subject matter expertise on the business unit and associated

      processes and systems to all relevant team members.

    • Assists Project Manager in identifying and managing risks, issues and


    • Assists team in resolving questions related to requirements or


    • Delivers the required documentation during each stage of the project.

    • Supports the third party/hardware/software selection process by providing

      input into the RFI and RFP and assisting in the assessment of responses

      against requirements.

    • Supports review of contracts drawn up with any third party suppliers to

      ensure that they accurately reflect and meet the needs of the business.

Basic Qualifications:

  • Experience (5+ years) as a Business Analyst across a number of projects.
  • Experience in business analysis techniques, such as information gathering methods, requirements documentation, process modeling and process mapping.

  • Strong understanding of all stages in a project lifecycle and delivery approaches, e.g. waterfall, agile, etc.

Required Education

  • Four-year degree in field such as Information Technology, Business, or similar field or related work experience.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Walt Disney World Resort.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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