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Telecom Business Services Specialist

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 2011181120220530 Location Celebration, Florida, United States Business Parks, Experiences and Products Date posted Jul. 20, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

The Telecommunications business is no longer restricted to traditional voice calls.  The latest telecommunication systems run on the same networks as video and data systems, enabling the integration of voice, data and video in sophisticated communication applications that improve our Guests experience while vacationing at Walt Disney Parks and Resorts.  Telecommunication Business Office supports six core operational services; Computer Repair, Print, Video, Voice/PBX, Cabling and Wireless/Cellular/Radio as well as business funded projects.

The Telecommunications Business Services Specialist will support the Business Office.  This position will provide financial, accounting and research support to ensure communication of financials to our partners in terms that align with the services that Telecom offers  We are looking for an individual that is self-motivated and highly efficient.  A person that is a problem solver, likes to dive into the details and has new ideas.  This position will initially focus on Mobility billing and later on process improvement.

Hybrid - central Florida company location.


  • Delivers excellent customer service to other Cast Members by addressing cellular & mobility service needs moving from reactive communication to proactive communication

  • Complete operations production support tasks inclusive of transaction research, file maintenance and other daily job functions supporting the team goals

  • Publish monthly updates with input from fellow Cast and leadership               

  • Efficiently address Service Now requests (such as cellular billing questions/changes or account modifications) and incidents.

  • Collaborates with vendors, peers, and partners to implement or improve business processes

  • Assist with telecom expense management by auditing cellular line usage and features.

  • Document current processes, analyze and offer solution assessment


  • Self-motivated & highly efficient

  • Strong process-orientation

  • Organization, multi-tasking, and problem-solving skills

  • Excellent communication skills (verbal, written, & presentations)                    

  • 1-2 years of customer service experience                  

  • Microsoft Office & Teams (Word, Excel, Outlook)

Required Education:

  • Associates Degree (Pursuing a Bachelor’s) or equivalent work experience

Preferred Education:

  • Bachelor’s Degree or equivalent work experience

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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