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Telecomm Business Specialist

Apply NowApply Later Job ID 10019137 Location Celebration, Florida, United States / Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Sep. 20, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

The Telecom Business Specialist will manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers. The Telecom Business Specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services.  The Telecom Business Specialist will also be involved in continual Process Optimization in order to find ways of minimizing cost and maximizing throughput and/or efficiency. The Telecom Business Specialist will also be required to maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze), and provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management.  The Telecom Business Specialist will also be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings with our vendors.  This includes working with the vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor.  This area of responsibility would also include defining the Vendor Roadmap in order to support our business goals, drive value through the vendor ecosystem and minimize exposure to potential risks introduced by the vendors.

The Telecom Business Specialist will also lead and create telecommunications strategic, tactical and operational plans, lead and perform complex research and data gathering analysis, develop and manage project plans and perform financial analysis.  Additionally, the Telecom Business Specialist will provide technical and analytical support for medium to large projects.

The Telecom Business Specialist will also interface with the Atos Telecom Expense Management (TEM) department to manage the following activities:

  • Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects)
  • Monthly Circuit Invoice Payment Processing via our Telecom Expense Management System (Tangoe CMP)
  • Telecom Billing/Invoice audit and dispute resolution
  • Carrier Aging Report (AR) invoice/payment research and reconciliation
  • Business Unit circuit inventory and monthly charge inquiries and support

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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