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Account Manager

Apply NowApply Later Job ID 882637BR Location Glendale, California, United States Business Parks, Experiences and Products Date posted Nov. 22, 2021

Job Summary:

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts. Yellow Shoes is dedicated to helping support the business while communicating and building the Disney brand. Our competitive advantage is an intimate knowledge of, and unique integration within, each Parks & Resorts business. Account Management serves as the bridge between the business, Marketing & Sales Strategy leadership, and the Creative and Production teams (both internal Disney and external agencies), adding value to the marketing and creative direction/delivery.



  • Understand our needs, ensuring strategy is sound and providing solutions that address the problems/opportunities that clients are asking the agency to help solve
  • Set agency up for success by managing client expectations, project timing, and direction; and distill direction in a way that simplifies complexity for the agency
  • Lead creative strategy based on relevant consumer insights
  • Partner with Project Management, who will oversee key elements of the projects from beginning to end
  • Maintain assignment budgets
  • Work with internal agency peers to contribute to the development of creative solutions that accomplish the brief and move the business forward
  • Capture client feedback in written form to move deliverables closer to finalization
  • Live your client's brand… thoroughly understand how it is performing, important challenges & opportunities, how/why consumers use it, and upcoming strategic priorities
  • Be the daily resource for client and discipline partners on all aspects of projects
  • Build a relationship with your client and discipline partners through combination of face-to-face interactions and electronic communications
  • Lead under fire… create effective decisions, and escalate client difficulties to leadership

Basic Qualifications:

  • 4+ years of professional marketing, ad agency, brand management, media, or related experience
  • Knowledge of communication media including video, print, digital, social, email, collateral, out of home, and the production process supporting each
  • Lead projects, working with external client and internal project management to keep work moving as planned and addressing challenges
  • Build relationships and team orientation
  • Influence external clients, plus internal agency peers and agency leadership
  • Effective at handling multiple large-scale projects/tasks
  • Keep current on the pulse of the ad and marketing industry
  • Committed to continuous improvement; seek and act on feedback from agency leadership

Preferred Qualifications:

  • Knowledge of brand management and advertising for consumer brands
  • Knowledge of consumer research tools and methodologies

Required Education

  • Bachelor’s Degree or equivalent

Preferred Education

  • Graduate Degree in Marketing or Advertising

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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