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Create Magic and Memories

Content Operations Associate - Title Management

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 10002543 Location Glendale, California, United States Business Disney Streaming Date posted Jul. 13, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

 Disney+ Global Content Operations is accountable for the end-to-end workflow of Domestic and International content (Originals, Currents, Acquisitions, Library, QTTV, and Live TV), ensuring timely and accurate delivery and remediation, from the creators hand-off to the ingestion on Disney+, coordinating efficiency across the entire supply chain.

The Title Management - Domestic team within GCO is accountable for global end to end planning, ordering, delivering and remediation of titles for Disney+, Star+, and Hotstar, inclusive of data management related to rights and clearances, first availability windows, content configuration, component ingestion, and validation for all platforms, globally.

The Title Management Associate - LIVE TV is a member of the Global Content Operations (GCO) organization in Glendale, CA, reporting to the Senior Manager, Title Management – Domestic. You are accountable for end to end planning, ordering, delivering and remediation of titles expected to air LIVE on Disney+ and be retained as SVOD for Disney+, Star+, and Hotstar. You will work to execute the vision and continuously manage the workflows and deliverables as it pertains to livestreaming and SVOD. 

Through excellent communication and organization, you will project manage and execute select titles in the supply chain, ensuring cross-functional teams are informed and on track with project tasks according to mutually agreed timelines. You are a highly detail-oriented individual with a keen eye for innovation, and consistently motivated to solve the challenges that come with launching content on a global platform.


  • Work with all cross-functional teams and our partnered studios to facilitate communication, solve problems and ensure organizational preparedness for title launches and events

  • End-to-end project management of Disney+ LIVE TV to SVOD streaming titles

  • Full project setup, milestone tracking, risk assessment and mitigation, and reporting status throughout

  • Align cross-functional team deadlines against LIVE streaming production schedules, marketing needs, and go-live dates

  • Track linear workflow and hand-offs from the live feed to post-live expectations and timeframes

  • Identify issues early and push the organization towards a resolution

  • Escalate issues within the live feed to relevant teams to resolve

  • Ensure distribution rights are cleared and titles are represented accurately in relative management tools

  • Manage post-live file delivery and workflows with cross-functional teams for source files to inventory, localization expectations, artwork and metadata, scheduling and platform release

  • Track delivery status, assess risks, remediate issues, and escalate late or missing assets and/or components in a timely manner

  • Strong partnership with cross-functional teams to anticipate issues and set up work streams for scalability

  • Effectively communicate project and title level updates to stakeholders

  • Drive the communication of issue status reports and drive post mortem efforts

  • Build alliance within GCO and cross-functional partners 

  • Collaborate with our solution teams to define tool requirements and enhancements to help scale our workflows

Required Education, Experience/Skills/Training:

  • 2+ years of experience managing LIVE streaming titles in Media & Entertainment, preferably with a content streaming platform

  • Superior time management and organizational skills are essential

  • Strong project management experience and the ability to juggle multiple projects at a time in a fast-paced environment

  • Ability to operate effectively in ambiguity and a willingness to pivot as needed

  • A collaborative spirit, especially as an expert at getting things done, all with a positive attitude

  • Ability to dissect workflows and make tool recommendations that lead to more efficient and effective processes

  • Familiarity with production and post-production workflows and UHD, HDR, and Dolby Vision, and Dolby Atmos technologies

  • A passion for learning, constantly refining skills by learning from the experiences of others

  • Strong Excel skills a must

  • Ability to question the way we do things and recommend alternative solutions that drive impact for the business

  • Comfortable using various data management systems and tools (e.g. Google and Microsoft suites, Smartsheet, Lucidchart, PowerBI, Tableau)

  • Clear written and verbal communication and the ability to command a room

  • Understanding of content localization workflows and requirements

  • BA/BS or equivalent experience required

  • A personal affinity for the brands and franchises of The Walt Disney Company


    About Disney Streaming:

    Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

    About The Walt Disney Company:

    The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

    This position is with Disney Streaming Services LLC, which is part of a business we call Disney Streaming.

    Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

    Apply NowApply Later

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