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CRM Manager, D23 (PH)

Apply NowApply Later Job ID 900988BR Location Glendale, California, United States Business The Walt Disney Company (Corporate) Date posted Jan. 10, 2022

Job Summary:

D23: The Official Disney Fan Club is looking for an experienced B2C marketer to grow and strengthen CRM with our highly engaged fans. This role will be key in improving our consumer journey through marketing communication strategies aimed at acquisition, engagement and retention. Working closely with multiple teams, the Manager, CRM will be responsible for executing effective email marketing campaigns that leverage data to drive personalization and member value. The successful candidate will be highly analytical, possess strong project management skills, and thrive in a fast-paced, collaborative environment. Passion for email marketing and superb guest experience is a must.


Email Marketing: Develop and evolve the overall email and push B2C marketing strategy to ensure alignment with business objectives, goals, and priorities. Responsible for driving email campaign production: creation, planning, scheduling, executing, testing and optimization of B2C campaigns. Work with internal CRM partners and Membership team to build customer segments and execute automations as well as customer journeys within the ESP. Lead the delivery of email campaigns with a focus on quality assurance and smooth technical execution.

CRM Lifecycle Planning: Owner of consumer journey roadmap, maintaining a cohesive omni-channel guest experience. Partner with Brand and Marketing leads on engagement programs and acquisition campaigns. Develop and execute test & learn plans to gain actionable insights for marketing. Lead management and execution of campaigns that convert and retain D23 Members (paid and non-paid tiers).

Engagement & Optimization: Optimize the email and lifecycle program through continual testing of creative, copy, timing, offers, targeting, and more. Run daily/weekly/monthly reporting against key metrics across all email marketing activities. Find opportunities to improve the effectiveness of email and push B2C marketing programs. Leverage data to target subscribers with relevant content to ensure a positive experience with high engagement.

Basic Qualifications:

Minimum 4 years experience in email marketing
Extensive experience with email and push standard methodologies and deliverability
Knowledge of HTML coding for email, and familiarity with responsive design
Experience with developing strategies and plans guided by audience insights and behaviors
Hands on experience working with CRM platforms and analytic tools like Tableau or Google Analytics
Excellent project management skills and ability to manage group workflow
Ability to provide strategic recommendations backed by data
Strong team member who proactively brings creative solutions to the organization
Ability to deliver under extreme deadlines and fast-paced environment
Strong proofreading skills, with an eagle eye for catching errors, typos, mistakes and broken links
Possess an expert understanding of consumer mindset, consumer empathy and dedication to great guest experiences

Preferred Qualifications:

Experience working for a subscription business a plus

Required Education

Bachelor’s Degree in Marketing, Business, or related field or equivalent work experience

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Enterprises 18 Corp., which is part of a business segment we call The Walt Disney Company (Corporate).

TWDC Enterprises 18 Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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