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Create Magic and Memories

Director Content Operations Originals

Apply Now Apply Later Job ID 714628BR Location Glendale, California, United States Business Disney Streaming Services Date posted Oct. 28, 2019

Job Summary:

In 2019, the Walt Disney Company will launch Disney+, a Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world. The Direct-To-Consumer (DTC) service will serve as the exclusive home for viewing original movies, series, short-form, and more, along with a vibrant catalogue that spans classic Disney Animation to the most recent movie releases.

We’re looking for talented team-players with an entrepreneurial spirit, who will thrive upon the legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer experience through strategic hard-work and determination.

We are seeking an experienced, collaborative and enthusiastic person for the position of Director, Content Operations, Originals. Working with the Disney Streaming Services Content Operations team in Burbank and reporting to the VP of Content Operations this individual will be responsible for collaborating with teams across The Walt Disney Company to manage our Disney+ Originals work stream and guarantee that all the assets, content and marketing, are properly prepared and delivered for streaming. The Director, Content Operations, Originals will provide day-to-day operational support for the supply of marketing assets for Originals, but in-service and out-service, as well as manage the localization process in 15 languages across all titles and all formats.

The ideal candidate will have deep domain expertise on the content and marketing operations, as well as a detailed knowledge of the upstream content management systems at The Walt Disney Company. He/She will understand the role each source system plays in the content operations value chain, and how the content and marketing assets flow through to all our products and services downstream to the media service operations team. He/She will also bring a passion for innovation and product management, capable of partnering with others to develop requirements and project managing those solutions through to successful implementations.

The successful candidate will be a highly motivated self-starter who can effectively collaborate and communicate at all levels of the organization, including Senior (VP-level) Product and Technology leaders at the Company.

Responsibilities:

  • Ensure the end-to-end delivery of global content and marketing assets for both in-service and out-service to enable the Disney+ product experience, in all markets around the world, with reliable, efficient and largely automated processes within the Content Operations function
  • Partner with the global programming and content development, to ensure strong co-ordination planning between various groups and enable the reliable and timely delivery of content and marketing assets.
  • Partner with DSO operations team to effectively connect the content and marketing assets flows, acting as the primary point of contact to advocate for the needs of Disney+ and managing the primary hand-offs across teams.
  • Support the operations related to localization, both for Originals and current series, in order to always provide on time, localized content for the platform.

What does success look like?
In success, you would have stood up a process and a team that consistently delivers correct content and marketing assets to the Disney+ platform – on time and without error, every time. You will have operational analytics that measures your success, transparent to all, and you will have established highly collaborative relationships with the wider Content Operations team, understanding their workflow pain points. You will have also partnered effectively with multiple product and technology teams to develop a roadmap that ensures we transform the operations and invest for improved automation and scalability, in support of our global growth ambitions for Disney+.

Basic Qualifications:

  • Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (8+ years in roles leading content operations for streaming)
  • Teamwork, especially as an expert at getting things done, all with a positive attitude
  • Leadership that builds teams, relationships, and credibility as a trusted partner and doer
  • Demonstrated track record of hiring great talent.
  • Equally comfortable with operational accountability to roll-up your sleeves and get things done, as well as thinking long-term and strategically about the transformations that will drive our business
  • Ability to communicate effectively on a regular cadence to executive management on overall program health
  • Strong attention to detail
  • Successful experience executing projects in consumer tech organizations •
  • Proven ability to manage through influence in complex organizational structures.
  • Relevant work experience across multiple technology areas and services preferably to include content operations, sales operations, and data management

Preferred Qualifications:

  • Personal affinity for the brands and franchises of The Walt Disney Company

Additional Information:

About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services. Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; the upcoming Disney subscription video service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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