Lead Technical Program Manager, Product Design (Artwork & Design Systems)Apply NowApply Later Job ID 10021346 Location Glendale, California, United States / Santa Monica, California, United States / San Francisco, California, United States Business Disney Media & Entertainment Distribution Date posted Nov. 11, 2022 Flex Type Hybrid
- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.
Disney Streaming is changing how people watch movies, shows, sports and live events. Our mission is to create the best entertainment experience and push the envelope of what’s possible. It’s an incredibly exciting time to work in streaming media as more content creators seek how to engage their audience with compelling user experiences. The design team has a pivotal role in giving form to those ideas and continually improving these apps that people use every day.
The design team is a growing practice of multi-disciplinary creators and storytellers. We are passionate about building high-quality, innovative and authentic experiences that connect people with the content they love. We work where art meets science, exploring ideas by using the power of design to make the invisible visible. We believe in doing things that matter, cultivating a culture of diverse perspectives and collaboration. We celebrate our wins, but never settle.
Through excellent planning, organization, communication, and knowledge of product design workflows, the Lead Technical Program Manager will own program and project-level operations for the Disney Streaming Artwork and Design Systems Team. You will partner directly with Product Design leadership to run active projects end-to-end, as well as help product designers prioritize workloads amongst an evolving scope of projects. This key role for the Artwork and Design Systems Group (ADSG) team will require a deep understanding of cross-functional product, technology and design workflows, as well as proactive communication with stakeholders ranging from leadership and content partners, to internal design and product teams members. The ideal candidate has an extensive understanding of creative processes and technical workflows in the streaming industry, and is passionate about working closely with fellow domain experts to drive best-in-class product design output on time. You will often be the single point of contact for new innovative projects taking flight, and will be responsible for regularly reporting the status of Artwork and Design Systems initiatives. You will also work directly with a talented team of Technical Program Manager partners who are innovating existing cross-departmental workflows, so a broad understanding of the Disney Streaming “ecosystem” will help support collaboration and the ability to drive change across the organization.
Champion operational excellence within the Artwork and Design Systems (ADS) program and be a proactive leader of how this team will operate as it scales
Balance day-to-day project tasks with longer term program-level duties; requires ability to shift altitudes and priorities as needed
Be the main point of contact for all incoming, new special project requests that require product design outputs
Spearhead education and communication to our partner teams (Product, Engineering, Global Content Operations, etc.) on best practices and engagement models with the ADS team
Lead prioritization planning for the portfolio of active and upcoming projects
Maintain and update project planning/tracking tools in order to drive a clear understanding of priorities, tasks and deadlines; drive the future of how ADS leadership can quickly see resource capacity and project status at a glance
Lead internal ADS reviews and ensure all action items and feedback are communicated clearly and effectively
Track progress throughout the duration of a project (from definition to launch and beyond) with a mindfulness toward dependencies, and facilitate effective communication within and across teams
Work with product designers to prioritize workloads/initiatives and assist with driving this work through achievable project plans; you focus on the “how” so they can focus on the “what”
Partner with product, engineering & data teams to drive technical feasibility & requirements
Track and manage dependencies across multiple projects; proactively work to reduce risks and roadblocks; you de-escalate problems before they become blockers
Support overall strategic direction for the Artwork and Design Systems team and Product Design as a whole, including roadmap planning, headcount planning and helping Disney Streaming to achieve key business priorities
A minimum 7 years experience in program or project management, preferably within the creative, design, or similar space
A minimum of 3 years leading creative processes and workflows across a product design team or similar design/creative discipline
Proven leader and driver of operational excellence in any team you’ve worked within; key owner in the technical and/or product design components of projects and programs
Experience working on projects with distributed teams, making use of technology and processes to overcome the challenges of working with a globally distributed staff
Deep experience managing large scale product/design projects, serving as the primary “go-to” for any and all tasks; no task is too small, no ask too large
Fluency in technical project management / tracking tools (i.e. JIRA, Asana, Airtable, Smartsheet, etc.), including tool administration, customization of issues/workflows/forms and rollout/adoption efforts; participates in tool development and technical approaches to scale business needs and efficiencies
Experience with technical interaction/components within streaming platforms for artwork deliverables, and considerations to technological underpinnings of various devices and platforms + device limitation/architecture across Web, Mobile, Living Room etc.
Extensive knowledge in software and product development lifecycles in order to properly scope, plan and drive projects through execution & delivery; this encompasses hard skills like agile practices, technical acumen and schedule building with soft skills like negotiation, diplomacy, coaching and team leadership
Experience within the media entertainment industry, streaming industry or a similar expansive creative or design industry
Experience handling sensitive, high-profile studio assets and working with key Studio and Franchise partners of any kind
Comfortable in fast changing environments, with fluctuating demands, building and managing relationships with cross-functional stakeholders and leadership
Deep understanding of product design and technical artwork domain; able to define design deliverables with ICs and leadership; able to confidently articulate technical artwork and design challenges/needs/specs to stakeholders
Strong communication and presentation skills; proven ability to effectively get buy-in at all levels and across cross-functional teams
Self-managed in organizing your work and executing on it
Able to handle multiple large project assignments simultaneously
Extraordinary at problem solving capabilities and conflict resolution capabilities
Organized and detail-oriented: able to track multiple moving workstreams
Strong listener: able to deeply understand the team’s needs, ask the right questions to keep a project moving in the right direction, and proactively pursue feedback
Previous experience with people management and mentorship a plus
Ability to travel as needed to our SF, LA, or NYC offices to collaborate with colleagues in Product Design and other connected groups
About Disney Media & Entertainment Distribution:
Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Streaming Services LLC, which is part of a business we call Disney Media & Entertainment Distribution.
Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.