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Create Magic and Memories

Manager, Content Operations Development

Apply Now Apply Later Job ID 739013BR Location Glendale, California, United States Business Disney Streaming Services Date posted Jan. 23, 2020

Job Summary:

We are seeking an experienced, collaborative and enthusiastic person for the position of Manager, Operations Development. Reporting to the Sr. Manager, Operations Development, this position exists within Disney+ Global Content Operations and is a cross-functional role that requires both a process-driven, operational mindset as well as extensive technological skill and aptitude. The role ensures that current operations are running smoothly as well advocates for intelligent process and technology improvements. Specifically, the Manager will be a subject matter expert in the process, content, technology, and teams involved in the flow of media and metadata.

The Manager, Operations Development provides tactical execution and strategic support necessary to power the data-driven workflows the interconnected digital supply chain that powers Disney+. They are a team player and will collaboratively work with Disney Streaming Services, DTCI Technology, Studio Operations, Production teams, Programming, and Licensing.

The ideal candidate is not afraid of rolling up their sleeves and diving in to work through complex, interdependent problems, then formulating corresponding solutions that make use of technology and operational components, all while taking into consideration impact across the supply chain.

Responsibilities:

Process Enhancements
  • Provides analytical, data driven insight into the current state of the supply chain and uses that knowledge to recommend process and technological improvements.
  • Identifies and implement recommended process and technological improvements as approved by management and other supply chain stakeholders.
  • Documents workflows and key processes necessary to enable Disney+ operations.
Operational Support
  • Support operations and technology teams with content and data delivery required to power Disney+.
  • Bridges technical or process gaps through direct individual contribution. Stands up interim workflows or process improvements while a longer-term approach is implemented.
  • Acts as a central point of communication that is able to voice operational and process updates that are happening across multiple business units.
  • Leads cross organizational operations efforts on tracking, delivery, and content remediation.
Product Support
  • Supports net new requests from Disney+ Product teams and facilitates their integration into the pipeline.
  • Partners with DTCI Tech on systems development/enhancement initiatives; provides subject matter expertise to guide product development efforts; aid in backlog grooming, engineering design sessions, and UAT as necessary to ensure functional delivery to Operations teams.
  • Aids with rollout and training of technical enhancements inclusive of process, support model, and training.
  • Documents workflows and key processes necessary to enable Disney+ operations.
What does success look like?
In success, you will have adhered to a process that consistently delivers correct content to the Disney+ platform – on time and without error, every time. In addition, you will have worked with the Content Operations and Supply Chain team(s) to help identify gaps and opportunities for improvement in our processes. You will have developed solid working relationships with your peers and with management.

Basic Qualifications:

  • Problem solver by nature
  • Comfortable working autonomously but a team-player as well
  • Track record that shows you’re ready to excel in meeting these extraordinary challenges
Skills Specialized knowledge
  • Basic data analysis (Excel)
  • Moderate experience with process design, data collection / mapping, and analysis.
  • Experience with SaaS-based project management and collaboration tools (Smart Sheets, Confluence, Jira, Gliffy/Lucid Chart.)
  • Familiarity with agile software development methodology.
  • Data analytics (SQL, Python, R, VBA)
  • Experience in agile development environments
  • Extensive understanding with the digital content supply chain framework, data flow, and distribution methodology (EIDR, licensing/avails, component-based delivery.)
  • Knowledge of Movie Labs Digital Distribution Framework (MDDF) – Common Metadata, Common Manifest, EMA Avails
  • Understanding of video and audio formats, streaming technology
  • Familiarity with XML
  • Familiarity with APIs
  • Familiarity with data modeling, databases, including SQL.

Required Education

  • BA/BS from 4 year college

Preferred Education

  • BA/BS from 4 year college with area of study in engineering, data science, information systems, operations, and/or media

Additional Information:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services. Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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