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Manager, Delivery & Operational Intel

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 7122926120220515 Location Glendale, California, United States / Town of Bristol, Connecticut, United States / San Francisco, California, United States / New York, New York, United States / Seattle, Washington, United States Business Disney Media & Entertainment Distribution Date posted Jul. 27, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

The Next Generation Storytelling Studio is an organization supporting the entire Walt Disney Company that is focused on creating new canvases for storytelling and audience engagement in a connected world of physical, digital and virtual experiences.   

The Manager, Delivery & Operational Intelligence is responsible for internal Next Generation Storytelling communication, and organizational readiness to ensure that the NGS studio achieves its goals and objectives. They will assist with managing all aspects of change with a focus on the people that is associated with setting up this new structure. Focusing on implementing change management strategies and plans that maximize stakeholder adoption and usage while minimizing resistance. This role will also develop communication plans for all programs and projects and will work closely with the program management team to ensure they are tailored to each unique program.  

The ideal candidate will be a skilled cross-functional collaborator, with experience in emerging technology and consumer-oriented technology services.   

Key Responsibilities:  

  • Design, develop and implement change management strategies and plans 

  • Manage execution of activities related to organizational change management and end user readiness  

  • Creates communication documentation for the NGS team to educate partners on program progress, objectives, and impacts.  

  • Perform stakeholder and change impact analysis  

  • Identify and anticipate organization challenges and or resistance across the organization and develop risk management plan  

  • Ensure that there is consistent communication about the Next Generation Storytelling Studio and programs in all media, including presentations, speaking points, memos, speeches, etc.  

  • Facilitate stakeholder meetings and deliver presentations as required  

  • Develop and maintain strong working relationships with program teams and stakeholders  

  • Continuously monitor and report on program execution to the teams, program leadership, executive management, and external stakeholders 

  • Forecast, manage and pro-actively escalate and mitigate risks and issues 

  • Build strong relationships across engineering, product, and stakeholder teams 

  • Works with other team leads to ensure integration across teams 

Required:

  • 7 years’ experience with high complexity change management projects

  • 3 years’ experience in end-user training strategy

  • Demonstrated experience in successfully leading design and implementation of Change Management strategies in support of organizational changes 

  • Bachelor’s degree with appropriate project experience in Organizational Development, Human Performance Technology, Organizational Communications is required 

Preferred:

  • 7+ years of digital program management experience 

  • Change Management certifications (Prosci ADKAR, CCMP, ADT)

  • Experience with JIRA, Excel, Word, Smartsheet, and Confluence

  • Experience in the media industry is a plus

#CXPNGS

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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