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Manager, Delivery & Operational Intelligence

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 7122926420220515 Location Glendale, California, United States / Town of Bristol, Connecticut, United States / San Francisco, California, United States / Seattle, Washington, United States / New York, New York, United States Business Disney Media & Entertainment Distribution Date posted Jul. 27, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

The Next Generation Storytelling Studio is an organization supporting the entire Walt Disney Company that is focused on creating new canvases for storytelling and audience engagement in a connected world of physical, digital and virtual experiences.   

The Manager, Delivery & Operational Intelligence is responsible for leading the delivery of portfolio forecasts of projects and sustainment/continuous delivery, capacity planning, time tracking, estimate & program/project prioritization & reporting across the Next Gen Storytelling (NGS) portfolio. This role blends financial & business acumen, resource & capacity management, program & project management planning principles, and people management & growth. 
The Manager, Delivery & Operational Intelligence will have a high level of proficiency in portfolio forecasting coupled with capacity management skills and the ability to apply historical evidence to anticipate likely scenarios for forecast planning. This leader will ensure on-time delivery of project & sustainment/continuous delivery forecasts for the organization, along with timely and regular review of capacity plans, estimate & program/project priorities across the portfolio, while leading a team of Portfolio Analysts, and working closely with Project Management, Product, Design, Operations, Engineering, and Finance Executives & Managers. 
The Manager, Delivery & Operational Intelligence will work with Executives to identify and communicate the organization’s portfolio priorities, including aligning funding and resourcing across all portfolios, and anticipating both funding & capacity risks and opportunities in accordance with financial goals and obligations. S/he sets milestones and monitors adherence to Finance and program/project schedules. This role will contribute to process & tool improvement opportunities, help to drive adoption and adherence across the retail tech portfolio. 

Key Responsibilities:  

  • Leading the delivery of the NGS Production forecast to Executives and Finance. 

  • Leading the capacity planning for project and sustainment/continuous delivery resources comprised of Cast Members and staff aug resources. 

  • Experience with variety of software delivery methodologies (e.g. Agile: Scrum, Lean, etc.) 

  • Facilitating estimate & program/project prioritization decision-making with Executives on a regular cadence and for AOP/ACP as well as 5-year planning 

  • Managing direct reports overseeing the resourcing of team members contributing to project & sustainment delivery. 

  • Successfully delivering forecasts and capacity plans in alignment with key parameters (financial targets, ramp-up plans, program/project priorities etc.) 

  • Quickly identifying and resolving forecast and resourcing issues as they arise, driving resolution in partnership with Project, Product, Design, Operations, Engineering, and communicating issues to Executives and Finance as warranted. 

  • Earning the trust of the multi-discipline partners, business partners, and Finance through consistent performance and effective communication. 


  • Bachelor's Degree

  • 5-10 plus years of experience in project/operations portfolio management, responsible for at least a $15M portfolio of programs. 

  • 5 plus years of experience in project and portfolio management supporting software delivery for web sites and mobile apps preferred. 

  • Prior experience in managing geographically distributed direct reports 

  • Experience with variety of software delivery methodologies (e.g. waterfall, Scrum, and Lean, etc.). 

  • Experience working for a billable organization. 

  • Demonstrated experience managing and delivering forecasts and capacity plans for large web and mobile portfolios 

  • Experience resource planning for cross functional teams including program and project management, product, technology and digital, and quality assurance, operations, and user experience 

  • Strong leadership and communication skills to effectively manage multiple brands, multiple products, and multi-track teams. 

  • High degree of flexibility in managing shifting priorities and effectively communicating Executive priorities to delivery teams. 

  • Demonstrated ability to drive complex forecasts and capacity plans and to effectively communicate risks and dependencies to Executives and business partners. 

  • Proven mentoring and coaching abilities to ensure effective growth plans of members of teams. 

  • Demonstrated ability to identify, understand, and drive resolution of complex critical issues across large multi-discipline programs. 

  • Demonstrated ability to synthesize complex information into concise stories, identifying key themes and takeaways. 


  • MBA strongly preferred


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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