Skip Navigation
Choose a Language

Create Magic and Memories

Senior Content Operations Manager - Delivery Management

Apply NowApply Later Job ID 10022446 Location Glendale, California, United States Business Disney Streaming Date posted Sep. 21, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

We are seeking a proactive, strategic Senior Delivery Manager who will be part of the Disney+ Global Content Operations - Delivery team in Glendale, CA, reporting to the Sr. Manager, Delivery - Originals.  You will be responsible for managing a team of Delivery Managers focused on content created in the US intended for a global audience. You are your team will be responsible for creating delivery requirements for global Original shows, optimizing the workflow from production through mastering, and providing technical guidance on how to capture content that will ensure the highest quality consumption for our customers. 

This includes working directly with our Production, Post-Production, and Content Creative teams to source calendars and post milestones that will enable us to plan when and how a title will launch on the platform.

This role will work with global production teams to identify deliverables, optimize workflows and create plans for each title. The candidate will need to be able to approach the plans with a technical operations lens as well as consider the localization strategy, mastering and readiness for release on Disney+/Star/Hulu.

You will also be responsible for project setup, risk assessment and mitigation, and reporting status throughout.  This role will require strong collaboration with multiple teams across the company and strategic thinking to anticipate issues and set up workflows for scalability. Each title will be tracked throughout its lifecycle from pre-production through mastering.

The ideal candidate will have proven experience in leading a team in post production, delivery, mastering or DI management and possess the ability to be nimble and quickly execute workflows. They will be proactive in finding solutions and making the right connections with folks, both internal and external, in order to problem-solve.  They will have the ability to analyze data and present project status and summaries.  They will not be afraid to innovate new paths or influence to get buy-in from partner teams or escalate when needed.

Responsibilities and Duties of the Role:

  • Collaborate with Production, Post-Production, Content Creative, Programming, Studio Operations, Media Delivery, Marketing, and Product on workflow, timelines, and requirements per title, keeping each team accountable for their deliverables
  • Source production and post-production schedules to build lifecycle plans for a title’s launch
  • Understanding of technical specifications with the ability to create specific ones for each title and distribute to Production teams so they are aware of Disney+ delivery requirements and can budget and plan deliveries accordingly
  • Source early version cuts for each title to help facilitate marketing and localization workflows
  • Proficiency in PIX or similar platforms a must
  • Provide title and status updates to Production, Post-Production, Programming, and Marketing so they are aware of any update, shifts, or risk associated with title launch
  • Track deliverables through QC and Mastering
  • Build processes to track success metrics by engaging in strategic thinking to visualize and achieve long-term wins and efficiencies
  • Be the bridge between the Product experience and our Production and Creative teams, clearly articulating what the product can and cannot do when it comes to customer engagement
  • Keep up to date with new technologies and recognize how they can help make our work more efficient
  • Work closely with Global Content Operations’ Platform Operations team to define feature requirements for tool development
  • Provide training to the team when new tool updates are released
  • Other duties as assigned

Required Education, Experience/Skills/Training:

  • 5+ years of experience in delivery, mastering, post-production project management, preferably with a content streaming platform

  • Strong project management experience and the ability to juggle multiple projects at a time in a fast-paced environment
  • Ability to operate effectively in ambiguity and a willingness to pivot as needed
  • A collaborative spirit, especially as an expert at getting things done, all with a positive attitude
  • Strategic thinking and the ability to focus on long-term scalability and growth of the business
  • Ability to dissect workflows and make tool recommendations that lead to more efficient and effective processes
  • Expertise with production and post-production workflows and UHD, HDR, and Dolby Vision, and Dolby Atmos technologies
  • Ability to question the way we do things and recommend alternative solutions that drive impact for the business
  • Comfortable using various data management systems and tools (e.g. Google and Microsoft suites, Smartsheet, Airtable)
  • Clear written and verbal communication and the ability to command a room
  • Thorough understanding of data security best practices is a plus.
  • BA/BS or equivalent experience required
  • A personal affinity for the brands and franchises of The Walt Disney Company

About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

Specify LocationsSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.