Skip to main content

Sr Systems Reliability Engineer

Apply NowApply Later Job ID 972756BR Location Glendale, California, United States / Orlando, Florida, United States Business The Walt Disney Company (Corporate) Date posted May 22, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Walt Disney Imagineering is the creative force behind Disney theme parks, attractions, resorts, and cruise ships. These experiences increasingly depend on technology. Software development at Imagineering moves fast. We need your help to speed up the development cycle, to quickly deliver this software, and to improve system reliability.

The Imagineering Systems Reliability Engineering (SRE) team helps Imagineers create and deliver the software solutions that power experiences in our theme parks and resorts.

Systems Reliability Engineers use a software engineering approach to architect, design, automate, monitor, and build applications at scale. This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures. SREs are talented engineers that are focused on improving quality through a data driven approach: instrumentation, automation, and functional/unit testing.

Responsibilities:

  • Support Imagineering to help create, build and deliver amazing digital experiences to our guests.
  • Design, build, and support, automated build and deployment systems, platforms and cloud environments that will be used to assemble and deliver experiences to our Park and online guests.
  • Be an expert level systems administration skills on both the Linux and Windows platforms
  • Work with CI/CD platforms (Jenkins), systems automation (Chef/Ansible/Terraform), systems development (Go, Python, Ruby) and cloud automation tools (Boto, CloudFormation, Terraform), source control, cloud hosting, container computing, web technologies
  • Maintain expertise on systems, operational excellence and application stability, security, performance, and capacity management, as well as documentation.
  • Work closely with Imagineering Technology Studio teams to brainstorm, architect, gather requirements, troubleshoot, and provide stellar customer support
  • Be prepared to work in an extremely collaborative and high-energy environment.
  • Lead project/planning efforts, architectural design, engineering, attending meetings w/ various teams.
  • Implement, integrate and configure solutions, tools, infrastructure and systems.
  • Provide systems administration and application support – Level 2 & 3 maintenance and support

Basic Qualifications:

Technical Requirements
  • Understand how to install and configure operating systems, specifically with expertise in Linux and Windows Server.
  • Software Development Continuous Integration (CI) Pipeline knowledge (GitLab CI, Github Actions)
  • Experience with Source Control Management systems (Git)
  • Experience in public and private cloud hosting services (AWS, Google Cloud, Azure, OpenStack, CloudStack) as well as familiarity with container computing (eg. Docker, ECS, Kubernetes, Terraform).
  • Experience as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting.
  • Proficiency in web or web server technologies: Java, Node.js, Tomcat, IIS, Apache/nginx, MySQL, PostgreSQL, etc., including being able to perform basic setup, configuration, and troubleshooting.
  • Understanding of internet technologies and network protocols, including HTTP, basic load balancing configurations, security zones, VIPs, SNMP, REST and DNS.
  • Ability to implement existing base standards for new systems and/or applications with mentoring for all of the following:
    • Site monitoring and instrumentation
    • Application monitoring and instrumentation
    • System monitoring and instrumentation
    • Resiliency and performance
  • Able to diagnose simple to complex system problems.
  • Has experience on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging).
  • Able to author tools and scripts to be used by others to automate repeatable production tasks in standard languages like Bash, Ruby, Python, or Go.
  • Advanced skills in at least one programming language such as Python, PHP, Ruby, Java, Go, Swift or C++ and able to build unit test suites for all software being developed.
  • Experience supporting and/or developing backend tools or services
  • Able to perform and provide in depth analysis on load test runs against a moderately complex system.
  • Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SRE team.
  • Independently resolve moderately to highly complex system and application incidents.
  • Able to identify and propose system and application fixes for performance bottlenecks.
  • Able to evaluate new application requirements for capacity and run-time best practices.
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

Communication and Leadership Requirements
  • Excellent verbal and written communication to all levels in the organization.
  • Serves as primary point of contact with Manager.
  • Demonstrates curiosity and continuous learning and self-improvement.
  • Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management.
  • Effective project management and planning on large-scale projects (familiarity with agile/scrum and water-fall project management a plus).
  • Construction of concise and complete technical documentation and the ability to design and deliver training to other staff
  • Detailed understanding of the goals and requirements of the business supported.

Required Education

Bachelor of Science degree in computer science or related field or equivalent experience in technical operations and software engineering

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

For Disney Job Alerts to work, JavaScript must be enabled in your browser.