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Team Lead Systems Administration

Glendale, CA - US

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Job ID 733774BR Location Glendale, California, United States Business Direct-to-Consumer and International Date posted Dec. 20, 2019

Job Summary:

The Walt Disney Company is a world-class entertainment and technology leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from: animation, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Part of the Disney ABC Television Group, Disney Television Animation is a high capacity digital animation television production studio. Because of Disney Television Animation’s (DTVA) strong use of commercial and custom software technologies to create its animation products, its use of technology, engineering, development techniques and software is critical to its production operations and workflows.

Responsibilities:

The Supervisor of System Administrator (SSA) position is responsible for the daily operational management of the Systems Administration staff. The SSA also supports the production environment and production end user systems used by DTVA to produce its Animation products. The SSA position is responsible for the architecture of the System Administration toolsets and leading the System Administration project slate.

The Senior System Administrator is responsible for the following:
  • Active Directory
  • Anti-Virus
  • Desktop workstation backups
  • Desktop hardware standards
  • Configuration Management (CM) Systems
    • Desktop Administration
    • Security policies / access rights
    • OS Imaging
    • Remote control
    • Customizations
    • Application support
  • Group Policies
  • Desktop configuration profiles and libraries
  • Mobile Device Management (MDM) solutions
  • Software deployment and testing procedures
  • Software version control
  • Coordinating regularly scheduled and project-based software and hardware deployments
  • Defining procedures for the Systems Administrators
  • Managing priorities and ticket escalations for the Systems Administrators
Additionally, the Supervisor of Systems Administration oversees and performs:
  • Software deployments
  • Creating software packaging and update testing
  • Software updates and patches
  • Windows, MacOS and Linux Operating Systems
    • Standard Images
    • Documenting Imaging Process
  • Creates software scripts, batches and applications for automating processes and tasks to automate the production support environment in such areas as: standardizing of parameters, archival, data migration and system I/O.
  • Provides 3rd tier /extended support to the production Technical Support Engineering group.
  • Performs technical administration functions and other miscellaneous technical special projects as assigned by department management
  • Influences direction of product and service development.
  • Produces various reports on:
    • Deployment
    • Inventory
    • Usage
    • Other misc. statistics

Basic Qualifications:

  • 5 to 7 years’ experience supporting high-end servers and graphics workstation hardware.
  • 5 to 7 years’ experience supporting (advanced troubleshooting and configuration experience) Linux, UNIX, MacOS and Microsoft Windows based systems in a network environment.
  • 5 to 7 years of experience working with network administration utilities.
  • Ability to create automation scripts. (PowerShell, Shell Scripting, Python)
  • Experience in JAMF, SCCM, Puppet, Chef or similar technology.
  • Ability to write software applications to automate processes and functions.
  • Working knowledge of networking environments.
  • Able to communicate technical information effectively – both written and verbally.
  • Ability to strategically solve complex technical issues.
  • Ability to work in a fast paced, production critical environment.
  • Must have a strong customer service orientation and have the ability to work with a diverse user community.
  • Must be well organized and detailed oriented.

Required Education

  • Bachelor’s degree in a technical discipline or equivalent work experience.

About Direct-to-Consumer and International:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney +, oversees all consumer-facing digital technology and products across the Company.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Direct-to-Consumer and International, which is part of a business segment we call Direct-to-Consumer and International.

Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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