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Assistant Retail Manager – Lion King UK Tour

Apply Now Apply Later Job ID 656186BR Location Hammersmith, England, United Kingdom Business Disney Theatrical Group Date posted Apr. 04, 2019

Job Summary:

Assistant Retail Manager – Lion King UK Tour
  • Provide assistance and support in the management of all on-site aspects of the merchandising business for The Lion King UK Tour.
  • Manage daily operations to meet all set sales, per cap & profit targets, service & visual merchandise standards; and follow all set policies & procedures.
  • Assist in management of the Load-In and Load-Out of entire merchandise operations (kiosks, inventory, POS stations and office equipment).
  • Management & Ownership of own areas of responsibility as a part of the Merchandise Management Team
  • Assist in Inventory Management to maximise efficiency and minimise loss.
  • Provide consistency in management through effective communication with Managers, Supervisor & Sales Members (provided by the theatre).
  • Communicate effectively with Theatre Management & Disney Personnel to facilitate daily operations; both whilst at theatre and planning ahead to future venues.
  • Use creativity in finding new solutions, initiatives and ways of working to drive sales, profitability and efficiency in Daily Operations. Challenging the status quo and being open to new ideas. Driving results with a sense of urgency.
  • Keep accurate records including sales, stock, cash movement, staffing hours and all relevant paperwork. Maintaining an accurate EPOS system.
  • Maximise Profit and Minimize Operating Loss through effective management of stock, cash and assets.
  • Work as a part of the greater DTG Team to achieve wider company goals & targets.
  • Build and maintain positive working relationships with internal/external partners.
  • Lead by example in all actions. Represent the Disney values at all times. Conduct business ethically, professionally & responsibly.


Areas of Responsibility
  • Assist the Retail Manager in achieving the following:
  • Creating a positive and driven work environment.
  • Setup and break down all Kiosks, Visual Displays, IT/POS, Inventory and Office Operations in each tour market effectively and efficiently. Prepare the production truck for move which includes but not limited to all prep work for moving kiosks & assets and liaison with production & venue.
  • Planning for kiosk placement within venue, tackling restrictions and obstacles, building on previous successes from past tour visits, and examine new environments by anticipating/resolving issues in advance.
  • Duty Management of Sales Floor Operations. Lead the Merchandise Sales Staff by actively selling in the Main Kiosk where possible; excelling in Guest Service and driving sales.
  • Manage daily sales floor operations including: Get Magical incentive, daily team brief planning, promotions/incentives communication, visual merchandising, guest service, kiosk & till maintenance, stationery & supplies, signage and training.
  • Identify opportunities for increased sales & profit. Manage implementation of initiatives, ensuring commitment from others. Analyse and communicate results.
  • Implementation & management of visual merchandise displays and standards.
  • Communicating required information to key stakeholders in a timely and efficient manner, including handover emails, sales reports & inventory/finance information. Escalate issues where necessary. Demonstrate effective prioritisation.
  • Manage Inventory through regular stocktakes, monthly stock audits, stock movement tracking and EPOS management. Liaising with Warehouse on transfers, managing cost efficiency. Ensuring no unnecessary out of stocks.
  • Partnering with Theatre Management on staff scheduling to ensure full coverage of staff for all performances, peak & non-peak shows/weeks, load-in/out and necessary operational tasks. Maximise sales & efficiency through induction & ongoing training with all local staff.
  • Induction training for all local staff, ensuring all staff have the necessary skills, attitude and work ethic required for Disney. Observe staff during selling periods and provide constructive feedback on their performance.
  • Lead by example in all actions. Represent the Disney values at all times. Conduct business ethically, professionally & responsibly.
  • Delegate responsibilities when away from the business. Take on responsibilities when others are away from the business.
  • Complete delegated tasks from Senior Management and Corporate Office, prioritising appropriately and communicating effectively.
  • Deputising for Retail Manager when absent, taking on appropriate responsibilities of that role and ensuring consistency in Management.
  • Meeting Set Sales, Budget & Performance Goals
  • Implementation & Management of Sales Initiatives, Sales Drivers & Visuals
  • Managing Inventory, Deliveries & Stockrooms
  • Managing and Minimizing Loss & Risk
  • Maximising Profit & Efficiency
  • Tour advancement including efficient Load In/Out
  • Representing Disney in a professional manner at all times
  • Accountable for ensuring all staff follow set Policies & Procedures for business. Including but not limited to:
    • Performance Management
    • Cash & Stock Management
    • Data Protection
    • Health & Safety

Basic Qualifications:

  • Proven Management experience in Retail & Theatre Environment
  • Experience in a tour environment is preferred
  • Experience using a EPOS system and inventory tracking tool preferred
  • Suitable planning and communication experience
  • Leadership – Motivation, Coaching, Development, Delegation, Time Management & Prioritisation
  • Collaboration – Building Relationships, Managing Conflicts, Influencing
  • Communication – Verbal, Written, Presentations, Meetings, Feedback, Record Keeping
  • Business Management – Strategy, Decision Making, Problem Solving, Sales & Financial Analysis, Opportunity and Risk
  • Personal – Adaptable to change, Self-Motivated, Emotional Intelligence, Flexible in working hours
  • Visual Merchandising
  • Performance Management (preferred)
  • Inventory, Stock & Cash Management
  • Recruitment (preferred)
  • HR, Personnel & Data Protection Management (preferred)
  • Excel, Word, Outlook & PowerPoint

About Disney Theatrical Group:

The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Ltd., which is part of a business segment we call Disney Theatrical Group.

The Walt Disney Company Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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