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Assistant Retail Manager - The Lion King London

Apply Now Apply Later Job ID 658146BR Location Hammersmith, England, United Kingdom Business Disney Theatrical Group Date posted Apr. 16, 2019

Job Summary:

Assistant Retail Manager – 1 year FTC
  • To provide assistance and support in the management of all on-site aspects of the merchandising business for The Lion King London production.
  • Managing own areas of responsibility as a part of the Merchandise Management Team
  • Manage daily sales floor operations to meet sales, budget & performance goals
  • Manage Inventory including all stock movement, stock orders & delivery, stockroom management & stocktakes
  • Provide training & development for all staff including New Starter Induction, Probation and ongoing performance management
  • Provide consistency in management through duty management, effective communication and working towards shared goals
  • Lead by example in all actions. Represent the Disney values at all times. Conduct business ethically, professionally & responsibly.
  • Deputising for Retail Manager when absent, taking on the appropriate responsibilities of that role and ensuring consistency in Management.


  • Accountable for cast members and Lead/Supervisor on site
  • Creating a positive and driven work environment.
  • Manage daily sales floor operations including: Get Magical incentive, daily team brief planning, promotions/incentives communication, visual merchandising, guest service, kiosk & till maintenance, stationery & supplies, signage and training.
  • Manage Inventory to ensure maximum efficiency & minimal loss; identifying, minimising & managing opportunities for shrink and seeking new ways to manage stock processes to meet required stockholding KPI’s.
  • Using available tools, to best manage the needs of the business. Help identify areas of opportunity or risk, analyse sales and manage staff. Communicate accordingly.
  • Identify opportunities for increased sales & profit and communicate appropriately. Proactively assist in implementation of initiatives, ensuring commitment from others.
  • Using available tools, to train & develop all staff under accountability. Giving all staff an equal opportunity to succeed. Manage New Starter, Induction & Probation process for all new Cast Members.
  • Provide relevant formal & informal feedback on staff performance based on personal observation, escalating when necessary. Celebrating successes at all opportunity and identifying areas of capability or conduct issues. Provide relevant documentation of performance feedback to Retail Manager and communicate effectively.
  • Planning & implementing Quarterly Performance Reviews and managing ongoing staff performance processes
  • Effectively delegating responsibility to Supervisor and relevant Cast Members, ensuring tasks are completed to the required standard. Managing development in others.
  • Communicating required information to key stakeholders in a timely and efficient manner, including handover emails, sales reports, inventory/finance information and performance feedback. Escalate issues where necessary. Demonstrate effective prioritisation.
  • Demonstrating effective time management.
  • Lead by example in all actions. Represent the Disney values at all times. Conduct business ethically, professionally & responsibly.
  • Delegate responsibilities when away from the business. Take on responsibilities when others are away from the business.
  • Complete delegated tasks from Senior Management and Corporate Office, prioritising appropriately and communicating effectively.
  • Deputising for Retail Manager when absent, taking on the appropriate responsibilities of that role and ensuring consistency in management.
  • Ensuring all staff follow the set policies & procedures in all areas whilst Duty Manager or deputising for Retail Manager when absent.
  • Meeting set Sales, Budget & Performance Goals
  • Assisting Retail Manager in implementation & management of sales initiatives, sales drivers & visuals
  • Managing own areas of responsibility in partnership with Senior Managers to meet set KPI’s
  • Accountable for following set Policies & Procedures for business. Including but not limited to:
  • Performance Management
  • Cash & Stock Management
  • Staff Scheduling & Payroll
  • Employment Law
  • Data Protection
  • Health & Safety

Basic Qualifications:

  • Previous retail or theatre management preferred
  • Leadership – Motivation, Development, Delegation, Time Management & Prioritisation
  • Collaboration – Building Relationships, Managing Conflicts
  • Communication – Verbal, Written, Presentations, Meetings, Feedback, Record Keeping
  • Business Management – Decision Making, Problem Solving, Sales & Financial Analysis, Opportunity and Risk
  • Personal – Adaptable to change, Self-Motivated, Emotional Intelligence, Flexible in working hours
  • Visual Merchandising
  • Performance Management
  • Inventory, Stock & Cash Management
  • HR, Personnel & Data Protection Management
  • Excel, Word, Outlook & PowerPoint

About Disney Theatrical Group:

The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Ltd., which is part of a business segment we call Disney Theatrical Group.

The Walt Disney Company Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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