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Operations Manager Disney's Hotel New York-The Art of Marvel, H/F-CDI

Apply NowApply Later Job ID 916533BR Location Île-de-France Region, France Business Disneyland Paris Date posted Jan. 13, 2022

Job Summary:

Reporting to the Hotel Director, you will supervise and federate operational teams (10 to 12 managers), guarantee the level of service quality promised to the hotel's guests and optimize the results of the business by ensuring compliance with Disney standards.

With a strategic sense, you are a motivating and inspiring leader who will support the teams in their leadership role as well as in the transformation of the company and future projects, all in a collaboration mindset with key partners, external and/or internal.

Your missions?

  • Contribute to the strategic directions and the identification of issues specific to your area of responsibility

  • Participate in the development and construction of the annual operating plan and control the budget allocated to the Hotel

  • Deliver the expected results and optimize time, propose relevant actions aiming at improving these results

  • Support, manage, drive and participate to projects and initiatives put in place within your areas of responsibility and/or the Division and monitor the results.

  • Develop offers or services in order to anticipate and meet clients’ needs

  • Manage and supervise your team’s activities and missions (managers, etc.)

  • Monitor and evaluate the actions and performance of your employees and encourage their professional development.

  • Promote relations and constructive collaboration with all support, business lines and/or product partners.

  • Explain and ensure, within your scope, compliance with the legal and conventional rules, Company’s HR policies and contribute to maintain a good social environment in collaboration with the support functions.

The keys to your success?  

You have a minimum of 10 years of management experience as a Senior Manager / Operations Manager in an environment of similar size.

A significant experience in the high-end hotel industry is essential.

Ideally, you hold a Master’s Degree in Management

A Bachelor's degree could be sufficient if your professional experience is relevant and in line with the expectations for this role.

Your French and English are fluent (C1 minimum)

You are a proficient user of Microsoft Office (Word, Excel, PowerPoint)

You demonstrate flexibility in terms of working hours to ensure operations run smoothly (weekend work and potentially night shifts)

The Disneyland Paris difference?

  • A comprehensive integration session and a wide range of skill-development training options

  • Great career opportunities (internal promotion or horizontal mobility)

  • An exceptional, international and multicultural environment concentrated on a unique site.

Ready to be part of a great human adventure? To join our Cast Members who share the same professional ambition: bring the magic of Disneyland Paris to life for the millions of visitors who come to our parks every year? All you have to do is apply, we are ready to give you the opportunity to showcase your talent!


Our destination is required to adhere to the conditions of the “Pass Sanitaire” which is currently mandatory for all our visitors. Since August 30th 2021, It is also required for some of our employees



About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS, which is part of a business segment we call Disneyland Paris.

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Commitment to Safety

We are taking a responsible approach to creating environments that allow us to do what we do best – entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired employees. Learn more here(Opens in new window).