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DVC Associate Coordinator

Apply NowApply Later Job ID 10030910 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Nov. 22, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

Disney Vacation Club (DVC) Coordinator will provide exceptional service to all members and guests while extending operational support to site Sales and Marketing Leaders and onsite Teams. Responsibilities will include reporting, collateral and inventory management, and managing sales rotation line-ups. As front-line cast members, they are expected to demonstrate the Aulani spirit when greeting and assisting all guests. Coordinators are instrumental in supporting the onsite Leaders and Teams with guest & member recovery, digital membership card assistance, DVC tour schedule, and providing recommendations of resort offerings & amenities. They also assume the lead responsibility when staffing our weekly Member Celebration event. Primary responsibilities for the event include checking in of 300-500+ members in a 30 minutes span, setting up and breaking down the check-in area, handing out gifts to each member’s family, managing the Guide rotation for the grand-villa tour following the show, and open and close all member attendees in our management system. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity. You will be reporting to the Sales Experience Manager

You Will

  • Demonstrate excellent service skills through in-person, phone, and email conversations when supporting members and guests with a range of inquiries and request
  • Greet and extend guest service support when working at the Hōkū Hideaway reception desk and over the phone
  • Empowered to creatively provide solution and recovery support for members, guests, and cast members
  • Support the check-in and operational flow of the weekly Member Celebration event for 300-500+ members
  • Have knowledge of all resort offerings and amenities to assist with booking of dining and activities
  • Offer accurate directions for resort and on-island activities with the use of the Aulani app and island map
  • Help with a high volume of member account inquiries, including scheduling of member visits and events
  • Provide set-up assistance with Member's mobile cards ranging from low to high level of technical difficulty
  • Maintain show readiness of all site locations, including back-of-house areas
  • Manage and assign task delegations to Guide's inbox
  • Assist sales and marketing cast members with entering interactions into our management system
  • Manage the daily sales guide line-up with all interactions for accuracy & tracking purposes
  • Open and close all interactions concluded from onsite locations and model rooms
  • Ensures that the Guides & DVCAs follow the established company guidelines for accuracy of all interactions
  • Produce reports for site managers to analyze marketing activities, sales production, and revenue stream
  • Assist site managers with special project works, including events, welcome calls, and team schedules
  • Organize the inventory of collateral and office supplies and orders
  • Recommend improvements to increase sales performance
  • Must stay calm in some stressful situations and be knowledgeable of emergency procedures
  • Network with different lines of business to improve performance and work efficiency for our operation

You Have

  • High School diploma or equivalent
  • Demonstrate confidentiality and be able to safeguard a person's privacy information
  • Professional mannerism with proactive attributes – have enthusiasm and excellent guest service skills
  •    Able to lift, carry and move items that are 10-25 pounds
  • Always walk and stand up to 8 hours per day
  • Previous experience in a business work environment
  •    Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, Inc., which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Development, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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