DVC Associate

Disney Vacation Club (DVC) makes it easier than ever for Guests to learn about becoming a Member, by having the ability to choose between multiple engagement platforms. You will book interactions. Interactions may occur in-person, phone call, chat or virtual meetings. Also being a service-oriented and multi-functional role, the DVC Associate will support both sales and sales operations with greater focus on our DVC Member experience. The incentive pay plan will align with our sales revenue targets and focus on overall team performance. You will report to a Sales Experience Manager.

You Will: Create an inviting atmosphere for Members and Guests by demonstrating excellent service skills through in-person and phone interactions. DVC Associates will exude a high level of professionalism while demonstrating integrity as a priority while performing the following tasks:

• Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience

• Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions

• Maintain show readiness at all scheduled locations, including the sanitation of all collateral items

• Explain and invite Members to learn more about DVC in accordance to the paths available

• Support Sales Activity pre-arrival and in-market by virtual and face-to-face interactions to include phone work

• Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Guide

• Create lead generation from all Members and Guests to support the Sales process

• Enhance DVC Member experiences when at home through a variety of tactics through outbound phone calls to include: inviting Members to special events, making yourself known as a resource for Members when on property, assisting with Member RSVPs and questions regarding Member events and experiences virtually and on property plus more.

• Coordinate Member and Guest vacation itinerary

• Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions

• Cultivate and maintain with DVC Members and Guests

• Help resolve Member and Guest concerns or issues

• Provide Welcome Home calls to Members and extend assistance with their vacation itinerary

• Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses and DVC Membership privileges

• Display great working relationship with resort, vendors and community partners

• Transport Members and Guests with the use of a Company vehicle upon request of a Leader

This team of Cast help enhance all facets of the Guest Journey in-market and at-home, in addition to adding value to key operational support responsibilities that involve Guest interactions. You will provide exceptional service to Members and Guests through meaningful, authentic and transparent interactions. You will share the benefits of DVC Membership in addition to introducing and inviting Guests to participate in the variety of ways that the Guests can learn more about DVC. To ensure the best Member and Guest interactions possible, you will need to be an expert in, an ambassador in discussing DVC Membership Privileges, have Park and Resort knowledge, and be the variety of ways Guests can continue their journey of both learning more about DVC and building lifelong relationships with DVC through Membership privileges.

You Have:

• Previous guest service experience in a Hotel/Front Desk environment

• Knowledge of the timeshare industry programs

Required Education:

High School diploma or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Us:

The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.