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Food & Beverage Host/Hostess- Full Time

Apply NowApply Later Job ID 1003877BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Aug. 14, 2022

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • 100% paid tuition at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.

Responsibilities:

  • Responsible for welcoming and interacting with all Guests
  • Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
  • Suggests additional items as appropriate
  • Receives and processes payment
  • Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
  • May assemble orders and present to guests according to recipe guidelines
  • Knowledge and understanding of safety and sanitation guidelines including temperature requirements
  • Has good judgment of food quality and production, understands the impact of spoilage
  • Responsible for maintaining work area-restocking and cleaning
  • Ensures that food presentation is fresh and up to quality standards
  • Replenishes food and other serving items as necessary
  • Portions back-up items
  • May ensure freezers are maintained at the appropriate temperature
  • May require equipment operation, including working near equipment that generates heat

Basic Qualifications:

  • Must be at least 18 years old to be considered for this role
  • Able to effectively work independently or as part of a team
  • Should have cash handling capabilities and be able to count back proper change
  • Excellent Hospitality skills
  • Ability to multi task and work in a very fast paced environment
  • Speed, accuracy and efficiency are required and ability to work well under pressure
  • Demonstrated ability to own and resolve guest situations
  • Receptive to special requests
  • Enthusiastic about interacting and helping guests
  • Able to make independent decisions for our guests
  • Self-directed (can complete tasks with minimal supervision)
  • Willing to follow instructions & take direction
  • Flexible/adaptable
  • Supportive of other cast working on your team
  • Can complete repetitious tasks while maintaining quality
  • Strong verbal communication skills
  • Willing to work outdoors even in inclement weather
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
  • Must Meet state requirements to obtain Hawaii Liquor Commission Card

Preferred Qualifications:

  • Previous restaurant experience; understanding of full service environment, managing reservation waitlist
  • Previous fine dining/table service experience preferred
  • Previous Leadership experience of office management skills
  • Knowledge of Hawaiian/Japanese language preferred
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information!:

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.


Keyword: AulaniCasting, Aulani Casting

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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