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Hawaiian Speaking Food & Beverage, The ‘Ōlelo Room - Full/Part-Time

Apply Now Apply Later Job ID 736879BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Jan. 06, 2020

Job Summary:

The ability to speak conversationally in Hawaiian is required for this position.

Apply to this position to be considered for a variety of opportunities at The ‘Ōlelo Room, a lounge that celebrates the Hawaiian language. The décor features wooden carvings of common objects, with labels that convey their Hawaiian names. Our friendly Cast Members will happily help our Guests refine the pronunciation of Hawaiian words and hold extensive conversations all while providing exemplary service.

Soothing sounds of Hawaiian music is performed live each night on the patio. Our Cast Members at The ‘Ōlelo Room will deliver appetizers, hot plates and refreshing beverages to our Guest's tables or staging area in the dining room/lounge area.

To learn more about this upscale lounge and gain familiarity with sample menu's, click here.

Responsibilities:

Food & Beverage Host/Hostess [Podium] - Non-Tipped: Responsible for greeting and interacting with Guests in a positive and friendly manner that involves seating assigning and completing to-go orders. Will be assisting Guests with directions, entertainment and show event schedules.
  • Responsible for welcoming and interacting with all Guests
  • May assemble orders
  • May be utilizing Point of Sale (POS) computerized system to process payments and use cash handling skills
  • Completing assigned side work duties at beginning and end of each shift
  • Will be responsible for maintaining work area-restocking and cleaning
Server Host/Hostess - Tipped: Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions.
  • Ability to serve multiple guests at bar or multiple table stations
  • Responsible for greeting Guests, taking their order, entering into Point of Sale (POS) computerized system and verifying order by repeating back to Guest
  • Must be comfortable working with Food & Beverage supplies including small trays, carafes, coffee pots, and glassware
  • Practices proper sanitation procedures and maintains cleanliness of on-stage and back stage working areas
  • Delivers order using designated pivot points
  • Serves food and beverage to Guests at proper temperature
  • Ensures that food presentation is fresh and up to quality standards
  • Shares knowledge of wines, spirits to Guests
  • Replenishes food and other serving items as necessary; Portions back-up items
  • Assists guests with directions, entertainment, show event schedules and other information
  • May clear tables and perform pre-bussing duties
  • May be responsible for maintaining a cash drawer to balance at end of shift
  • Completing assigned side work duties at beginning and end of each shift

Bartender Host/Hostess - Tipped: Responsible for greeting guests and creating an exceptional guest experience in Lounge areas. Perform various drink making techniques which include shaking, stirring, blending and layering.
  • Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar following standard recipes
  • Ability to serve multiple guests at bar/ walk up guests and cocktail servers at server stations which includes taking drink order, entering in Point of Sale (POS) system, delivering to guests and following up with guest service and needs until guest leaves
  • Ability to work with bar/restaurant equipment including, but not limited to coffee brewers, soda guns, small dishwashers, and three compartment sink washer setup
  • Must be comfortable working with bar supplies including small trays, carafes, coffee pots, and glassware
  • Practices proper sanitation procedures and maintains cleanliness
  • Mixes ingredients such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks
  • May set up tables within lounge/patio area with glassware, napkins, fruit and garnishes
  • May slice and pit fruit for garnishing drinks
  • Places bottled goods and glasses to make attractive displays
  • Serves food and beverage to Guests at proper temperature
  • Shares knowledge of wines, spirits to Guests
  • Able to articulate menu options and ingredients to Guests
  • May clear tables and perform pre-bussing duties
  • May be responsible for maintaining a cash drawer to balance at end of shift
  • Completing assigned side work duties at beginning and end of each shift

Basic Qualifications:

  • The ability to speak conversationally in Hawaiian is required
  • Must meet state requirements to obtain Hawaii Liquor Commission card
  • Assists Guests with directions, entertainment, show event schedules and other information
  • Ability to anticipate Guests needs and act accordingly
  • Previous experience in a table service restaurant
  • Display good judgment of food quality and production, understand the impact of spoilage
  • Demonstrate excellent Guest Service recovery abilities
  • Able to anticipate Guests needs and act accordingly
  • Possess strong communication; Able to articulate menu options and ingredients to Guests
  • Adept at troubleshooting and calmly handling difficult Guest situations
  • Previous experience multi-tasking in a fast-paced, high volume environment
  • Speed, accuracy and efficiency are required, as well as the ability to work well under pressure
  • Must be at least 18 years of age

Preferred Qualifications:

  • Previous restaurant experience with an understanding of full service food & beverage environment
  • Previous fine dining/table service experience preferred
  • Basic wine knowledge
  • Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
  • Knowledge of Japanese language preferred

Additional Information:

SCHEDULE AVAILABILTY
For Part-Time, full availability for any shift, a MINIMUM of THREE (3) days per week - Saturday AND Sunday required. For training purposes, extended availability for up to four (4) weeks may be required immediately following the start date.

For Full-Time, full availability for any shift at any time - including early mornings, late nights, weekends and holidays.


SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: AULANICASTING, Aulani Casting


About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business segment we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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