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Japan Member Services Vacation Advisor

Apply Now Apply Later Job ID 448026BR Location Kapolei, Hawaii, United States Business Disney Parks & Resorts Brand Aulani, A Disney Resort & Spa Date posted 01/16/2018
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O`ahu. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you. This is an hourly position working in an inbound contact center environment located in Kapolei, Hawaii.

Responsibilities

  • Assist Disney Vacation Club Members with their travel needs via the telephone and email.
  • Provide recommendations on all suitable options while confirming reservations at the Disney Vacation Club Resorts, Walt Disney Resorts and our various Member Getaway programs: Disney Collection (Disney Cruise Line®, Disneyland Paris®, Hong Kong Disneyland®, Adventures by Disney®, Concierge Collection, and World Collection.
  • Create a magical experience by answering various questions and providing appropriate solutions to Member concerns.

Basic Qualifications

  • Fluent in the Japanese language and conversational in English
  • Demonstrated strong Guest Service/Customer Service skills
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
  • Demonstrated computer proficiency within a Windows environment
  • Demonstrated ability to manage multiple tasks
  • Demonstrated typing skills
  • Demonstrated strong organizational and problem solving skills with attention to detail
  • Ability to be flexible with work schedule, including nights, weekends and holidays

Preferred Qualifications

  • Minimum 1 year experience in the hospitality industry
  • Proven experience in a call center environment

Required Education

  • High school degree or equivalent

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
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