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Merchandise Associate/Stock Associate - Full Time

Apply NowApply Later Job ID 1086181BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Mar. 15, 2023

Job Summary:

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort & Spa. Apply to this position to be considered for a Merchandise Cast Member!

Kālepa's Store - Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole ‘ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.

Hale Manu - Located near the lobby, this upscale
boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses, our guests are bound to leave with something luxurious.

The Lava Shack - This convenient poolside shop offers
swimwear, beach toys, snacks, beverages, and more.

Special Events, Pop-Up Locations & Carts - Whether its vending merchandise outside on the beach, setting up and breaking down "Pop-Up" locations, or interacting with our guests underneath the stars during ‘Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!


Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.
  • Guest Service - Proactively approaches all guests and offers options while increasing revenue opportunities.
  • Greeter - Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
  • Retail Agent - Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
  • Stock Receiver - Unloads and process hard-line and soft-line products through demonstrating the ability to meet and/or exceed productivity standards.
  • Stock Runner - Straiten, receive, process and replenish merchandise with a sense of urgency and attention to detail to meet productivity standards; accurately identify out-of-stock products by utilizing the merchandise handheld, accurately picking product via merchandise stockroom and successfully communicating out-of-stocks.
  • Pin Trader/Hat/Leather Personalization - Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
  • Grocery Delivery - Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.

Basic Qualifications:

  • Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts.
  • Follow proper cash handling procedures.
  • Adhere to loss prevention guidelines.
  • Follow stock replenishment procedures.
  • May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications:

  • Basic mathematical skills are necessary.
  • Sales experience helpful, and/or feeling comfortable with suggestive selling.
  • Knowledge of Hawaiian/Japanese language preferred.

Additional Information:

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: Aulani Casting, aulanicasting

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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