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Restaurant Guest Service Manager

Apply NowApply Later Job ID 10041110 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Mar. 09, 2023

Job Summary:

You are a Disney enthusiast and even more enthusiastic about food & beverage management. You are looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being strong leader means more than just managing a team of employees. It means being inspiring, supportive, motivational, fair, honest, approachable, and compassionate.

As an Assistant Restaurant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.

This position reports to the Food & Beverage Manager


• Proven two years of Restaurant management experience
• Previous revenue responsibility of $1M annually
• Knowledge of financial aspects of an operation
• Demonstrated passion of guest service and cast development
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated strong partnering, organizational, and decision-making skills
• Demonstrated focus on continuous improvement
• Proven computer skills
• Demonstrated ability to develop, teach and work with a diverse team
• Ability to work in a rapidly changing environment


• Proven 2 years of leadership in a AAA four or five diamond rated restaurant
• Current or previous experience in Hawaii


High School degree or equivalent


Bachelor’s degree or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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