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Restaurant Manager - Fine Dining Signature Restaurant ('AMA 'AMA)

Apply NowApply Later Job ID 995882BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Aug. 02, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Free lunch
  • Free parking
  • Free theme park admission and much more!

Responsibilities:

  • Strong Experience as a Leader of Leaders.
  • Develop, execute, and sustain the operational vision for that business, leveraging the overall vision of the site. Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, Cast and financial results across all lines of business, taking into account the current competitive environment and growing expectations of our Guest and Cast.
  • Oversee and manage all financial profit and operating expenses including revenue generation, cost containment and resource optimization for the business. Oversee budgets, labor management, etc. Actively contribute to the preparation of the annual operating, 5-year, and capital plan.
  • Interpret and utilize metrics and operational indicators to measure, motivate and enhance performance.
  • Serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals. Influence key partners and Cast to ensure execution of the strategic plans.
  • Drive business area innovation and optimization efforts as a leader of the Operating team and support a One Site mind set to ensure seamless and continuous Guest experiences.
  • Provide guidance and direction to front of house and heart of house cast members to ensure consistency, quality and delivery of the highest standards and execution of guest service in a fine dining establishment. Through coaching and accountability measures, promoting an environment that welcomes and embraces change.
  • Familiar with superior food quality and wine parings to provide a unique dining experience.
  • Develop and nurture partnerships with all vendors, local restaurateurs and Resort partners to provide a seamless Guest Experience.
  • They will ensure operational compliance to WDP&R Standards and Loss Prevention Standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards.
  • Serve as a representative and agent of the Aulani & Disney brand.
  • Understand how to leverage the Aulani Resort and Disney history/heritage to drive innovative business solutions.
  • Foster a positive environment that builds community and trust by supporting the delivery of Five Keys Basics and modeling the Disney Leader Basics. Serve as a leader and teacher of excellence in safety, courtesy, inclusion, show and efficiency. Serve as a leader that teaches and instills Aulani Values of Kaulike, Kuleana, Laulima, Mālama and ‘Olu‘olu.
  • Serve as a leader that instills the Disney Culture of Diversity, Equity & Inclusion.
  • Encourage an inclusive climate of interactions, invite diverse perspectives and ideas, and seek involvement based on transparency, inclusivity and guest centricity in day to day activities.

Basic Qualifications:

  • Proven five years of Restaurant management experience
  • Previous experience in Table Service restaurants and Lounges
  • Demonstrated ability to manage a fine dining restaurant
  • Experience leading salaried leaders
  • Previous revenue responsibility of $10M annually
  • Demonstrated wine and spirit knowledge
  • Demonstrated business acumen
  • Demonstrated strategic thinking and analytical skills
  • Demonstrated passion of Guest service and Cast development
  • Demonstrated ability to improve operational processes and efficiencies
  • Demonstrated strong partnering, organizational, and decision making skills
  • Demonstrated ability to deal effectively with conflict
  • Demonstrated focus on continuous improvement
  • Proven computer skills
  • Demonstrated ability to develop, teach and work with a diverse team
  • Ability to work in a rapidly changing environment

Preferred Qualifications:

  • Sommelier certified
  • Proven 5 years of leadership in an AAA four or five diamond rated restaurant
  • Multi-lingual
  • Experience working in Hawaii restaurants

Required Education

Associates Degree or equivalent

Preferred Education

Bachelor’s degree or equivalent experience

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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