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Spa Guest Service Manager

Apply NowApply Later Job ID 10043863 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Mar. 13, 2023

Job Summary:

You have a passion for leading a team of talented Cast Members who share your desire to provide magical experiences for our Guests. As a Spa Guest Service Manager, you will lead and oversee the daily operation of Laniwai Spa and Painted Sky, and all related spa and fitness activities at Aulani, A Disney Resort & Spa. As a leader, you will partner with the caring and passionate cast of Laniwai and Painted Sky and develop your team to reach their greatest potential.

This position reports to the Spa Manager


You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa/fitness services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.

  • Overseeing all guest and Cast Member experiences in the spa
  • Occasionally maintaining schedules to include performing edits and commission/tip payout for Spa Cast Members
  • Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
  • Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
  • Handling guest and Cast Member questions and concerns professionally and courteously
  • Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
  • Regularly attending/participating in leadership development training and ongoing spa training to remain up to date on current practices

Requirements and Qualifications

  • A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
  • Ability to lead a diverse team utilizing various motivational, developmental, mentorship and coaching tactics
  • Excellent communication/public speaking and listening skills to speak in front of large groups and lead meeting
  • Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
  • Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
  • Advanced computer application skills
  • Ability to confidently utilize service recovery methods
  • Proactive in anticipating guest and Cast Member needs
  • Ability to be flexible with work schedule, to work AM and PM shifts, weekends, and holidays per business needs


Desired Qualifications

  • 1+ years of leadership experience in a spa/hotel environment
  • Knowledge about the resort and surrounding area
  • Current or previous experience in Hawaiʿi

Required Education

High school degree or equivalent

Desired Education

Bachelor’s degree

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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