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Sr Catering & Convention Manager, $92,800-$124,400

Apply Now Apply Later Job ID 10080691 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Mar. 25, 2024

Job Summary:

Aulani, a Disney Resort & Spa’s Catering and Convention Services Team provides professional event planning services to create and design unique and memorable experiences for multi-day Conventions and Events, Disney Catered Events, and internal Disney meetings at the resort. 

At Aulani, we work to inspire and create magical events for our clients, while “celebrating the beauty, history and welcoming spirit of the island.”  At Aulani, you will help inspire that magic by helping our clients and partners push the limits of their creativity to produce never-before-seen events! 

This position reports to the Banquets & Events Services Director and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What will you do?

  • Assist the Banquets & Events Services Director in daily office operations
  • Support and oversee Convention Services Managers and other Events support staff
  • Manage assigned small and large-scale accounts, multi-day conventions and events, high-end social events and high-profile Disney groups to include meeting/event planning and program execution
  • Venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation and resumes for contracted groups/events in a timely manner and with strong accuracy
  • Assist in running BEO, Resume and Hotel Forecast Meetings
  • Assist in the financial planning and forecasting to maximize revenue while reducing costs
  • Mentor and train new C&CSM’s and Support Staff
  • Job shadow key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients
  • Assist with managing event vendor relationships and rev-share agreements
  • Understand banquet menus, food and beverage minimums and help to revise and maintain standard policies for events held at Aulani, a Disney Resort & Spa
  • Conduct Planning Sessions/Meetings for large groups
  • Handle deposits and ensure PCI compliance and paperwork are handled according to company guidelines
  • Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed
  • Learn key operating systems DSCS, WebBEO, Meeting Matrix, Siebel, Lilo, Cvent Passkey, Docusign and Microsoft Office and related software programs
  • In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Aulani’s Sales and Services teams 

Here's what you'll need to be successful in this role:

  • Proficient in Microsoft Office & other related event planning software such as the ones listed above
  • Demonstrated advanced technology skills
  • Obtain or work to obtain Certified Meeting Professional (CMP) within first year of becoming a Senior Services Director
  • Ability to work within a team environment
  • Strong, professional and exemplary written and verbal communication skills
  • Demonstrate strong organizational skills
  • Strong attention to detail and planning skills
  • Ability to work within established timelines, manage time to maximize productivity
  • Demonstrated strong Guest Service skills
  • Flexible work schedule, including weekends/evenings/holidays as needed
  • Ability to handle confidential information/programs
  • Ability to manage senior level managers and support teams, ensuring accountability and high work standards.

It would be a plus if you also have these skills and education:

  • Understanding of Disney Culture
  • Flexible and able to assist multiple partners
  • Understanding of Meeting/Event Industry
  • Culinary Experience
  • Understanding of Hawaiian Culture & Cuisine
  • Bachelor’s Degree

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits


The hiring range for this position in Hawaii is $92,800 to $124,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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