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Valet & Bell Services - Full-Time

Apply Now Apply Later Job ID 731305BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Dec. 30, 2019

Job Summary:

Our Valet & Bell Services cast members have the unique opportunity to be the first to welcome our guests to Aulani, A Disney Resort & Spa. Apply to this posting to be considered for one or more of the following positions:
Valet Host/Hostess (Tipped)
Bell Host/Hostess (Tipped)
Bell/Valet Dispatch Host/Hostess (Non-Tipped)

Responsibilities:

Valet Host/Hostess: Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. Bell person will assist with transporting all luggage to and from guest rooms. During 3rd shift, Cast Member may be required to perform job functions for both Valet and Bell roles.
  • Park and drive vehicles
  • Manage parking areas (barricades, directing traffic, etc...)
  • Transport guest to various locations
  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
  • Care and Storage of guest property
  • Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries
  • Excellent communication skills and high guest service expectations
  • Greet guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures

Bell Host/Hostess: Bell cast members will assist with transporting all luggage to and from guest rooms. Bell and Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles. During 3rd shift, Cast Members may be required to perform job functions for both Bell and Valet roles.
  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
  • Care and Storage of guest property
  • Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
  • Excellent communication skills and high guest service expectations
  • Greet Guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures
Bell/Valet Dispatch Host/Hostess: Bell and Valet Dispatchers work within the Front Office area and are responsible for communicating with Guests both in person and by phone regarding their needs for storing and retrieving luggage, packages and vehicles. They in turn coordinate with Bell and Valet to ensure that Guest requests are fulfilled. Bell and Valet Dispatchers are front line Cast Members that have high Guest contact, and will demonstrate the spirit of Aloha and the value of Aulani as they assist Guests. They also will assist with the storage and care of both Guest personal belongings and vehicles.
  • Works primarily at the Bell and Valet desks and assists guests throughout the day, to include heavy use of phones and basic computer skills
  • Dispatch Bell Cast Members on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems
  • Retrieves luggage and other personal affects requested by guests at the Bell desk
  • Receives guest vehicle keys from Valet Host/Hostess, enter guest vehicle information into a computerized system and file keys in an organized manner
  • Retrieves vehicle keys upon guest request and prioritize the retrieval of vehicles by Valet Host/Hostess
  • Reviews payment information for valet vehicles and when applicable, processes payments, including vouchers, credit cards and cash
  • Front-line cast member must posses excellent communication skills and will deliver upon high guest service expectations
  • Greets guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
  • Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Basic Qualifications:

  • You must be at least 18 years of age
  • Valet Host/Hostess:
    • Must have a valid driver’s license
    • Clean driving record for the past 12 months (no moving violations)
    • Ability to drive manual/automatic transmission
  • Able to grasp and carry heavy items up to 75+ pounds
  • Continuous heavy lifting, stair climbing, pushing/pulling luggage carts
  • Frequent bending, kneeling, twisting, and turning
  • Constant reaching, standing, walking and climbing (stairs)
  • Frequent grasping with hand, wrist and finger use
  • Occasionally working around pressurized equipment (guest oxygen tanks)
  • Excellent communication skills and high guest service expectations
  • Prolonged standing for two to three hours at a time and heavy lifting may be required

Preferred Qualifications:

  • Previous experience in a Hotel/Resort environment
  • Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)
  • Knowledge of Hawaiian/Japanese language
  • Previous computer and/or cash handling experience

Additional Information:

SCHEDULE AVAILABILTY
Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a days, 365 days a year.

Keyword: AULANI CASTING, AULANICASTING


About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business segment we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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