Skip Navigation
japen-menu Back English 简体中文 繁體中文 日本語 Français Deutsch Español Português
Choose a Language

Create Magic and Memories

Guest Claims Manager

Apply Now Apply Later Job ID 524132BR Location Kissimmee, Florida, United States Business Disney Parks & Resorts Brand Walt Disney World Resort Date posted 02/09/2018
“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Guest Claims Manager will lead a team of Claims Representatives with varying levels of experience and oversee their investigation of bodily injury and property damage liability claims. This is a highly collaborative role that requires outstanding customer service with an understanding of the importance of brand management. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.


  • Lead, support, and coach Guest Claims Cast Members
  • Oversight of liability investigations of bodily injury, property damage, and subrogation claims
  • Review of claim files in accordance with department operating guidelines
  • Escalating incidents with potential excess coverage exposure
  • Help set, implement and achieve department goals and strategies
  • Review claim files for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution
  • Partner with the Legal Department in review of lawsuits.

Basic Qualifications

  • Florida 520 or 620 All-Lines Adjusters’ License in good standing
  • Proven experience and strong understanding of property and casualty insurance and claims handling
  • Ability to work under deadline pressures and handling multiple priorities
  • Demonstrated familiarity with automated claims administration systems and ability to work in multiple computer programs
  • Computer proficiency within a Windows environment, including Outlook, Word, Excel, and PowerPoint
  • Demonstrated strong oral and written communication skills
  • Demonstrated strong relationship-building, partnering, negotiating and influencing abilities
  • Demonstrated excellent time management skills
  • Proven ability to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of professional grammar.
  • Demonstrated strong organizational skills with attention to detail
  • Demonstrated ability to handle confidential information
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Demonstrated understanding of medical and legal terminology
  • Proven ability to deliver effective presentations to various levels of leaders, including executives
  • Demonstrate ability to effectively solve problems and make decisions

Preferred Qualifications

  • Demonstrated knowledge and familiarity with Business Objects or related reporting software
  • Minimum 10 years of experience handling auto and general liability claims

Preferred Education

  • Bachelor’s Degree in Business, Risk Management, or related field equivalent

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information

  • This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.
Apply Now Apply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

Specify LocationsSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Legal, Kissimmee, Florida, United StatesRemove
  • Disney Parks and Resorts, Kissimmee, Florida, United StatesRemove
  • Walt Disney World Resort, Kissimmee, Florida, United StatesRemove
  • Parks Professional, Kissimmee, Florida, United StatesRemove