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Logistics Operations Manager

Apply NowApply Later Job ID 964503BR Location Kissimmee, Florida, United States Business Disney Parks, Experiences and Products Date posted May 02, 2022 Flex Type Hybrid

Job Summary:

This position will be part of the Leadership Team that manages any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments.

Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage the following aspects of logistics including, but not limited to: logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting, transportation daily flow services, freight audit/payment and logistics projects which achieve service level commitments while minimizing costs.


Daily Operations Management
  • Manage your team’s daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, and freight audit and payment exceptions.
  • Manage efficient product flow and strategies via exceptions management to meet product demand.
  • Manage the forecast of upcoming volume Carrier needs and commitments.
  • Assist your operations team with shipment management as needed
  • Lead root cause analysis for ongoing issues with shipment creation and invoice processing
  • Create and maintain user operating guidelines, training and performance

Network Optimization
  • Logistics network flow optimization – lane, hub and flow processes
  • Freight terms optimization – support conversions of Supplier managed freight to Disney managed freight

Logistics Management System (ORACLE)
  • Perform UAT for all system updates related to operations
  • Drive all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent process and visibility
  • Validate system data and perform root cause analysis on erroneous data
  • Work with system team to correct sources of erroneous data

RFP Support
  • Support leadership on aspects of supply chain partner contract negotiation:
  • Provide information for RFP strategy document
  • Provide strategy revisions based on operational challenges throughout the year
  • Validate that final terms will support operational needs

Supply Chain Partner Performance
  • Suggest edits to performance dashboards and metrics standards from RFP results
  • Analyze and validate quarterly dashboard results and coordinate adjustments

Disney Internal Clients Relationship Management
  • Analyze and validate quarterly dashboard results and coordinate adjustments
  • Inbound reporting – status of orders to merchants, planning and distribution center.
  • Logistics models for our Clients as needed (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc.)

Logistics Budgets, cause of change and five year planning
  • Identify spend variance reasons and strategize solutions
  • Manage all contract negotiation spend impacts and reporting

Logistics Projects
  • Manage projects as identified that drive improvements in service, cost, labor, systems use or other areas as deemed necessary.

Process Improvement
  • Evaluate existing processes for improvement potential
  • Process mapping
  • User needs assessment
  • System capability assessment
  • Develop project plan and timeline
  • Execute project plan
  • Write ad-hoc SQL reports

Basic Qualifications:

  • 2 years in a supply chain role or equivalent experience
  • SQL, Oracle TMS

Required Education

  • Bachelor’s degree in Supply Chain, Logistics, or Industrial Engineering

Preferred Education

  • Master’s degree in Supply Chain, Logistics, or Industrial Engineering

Additional Information:


This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Merchandise Sourcing & Distribution, LLC, which is part of a business we call Disney Parks, Experiences and Products.

Disney Merchandise Sourcing & Distribution, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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