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Senior Systems & Process Integration Manager

Apply Now Apply Later Job ID 524829BR Location Kissimmee, Florida, United States Business Disney Parks & Resorts Brand Disney Parks & Resorts Date posted 02/09/2018
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

This position will be part of the global Supply Chain Logistics leadership team that manages the flow of information and product for multiple The Walt Disney Company businesses; optimizing costs and resources while meeting customer service policy commitments.

The Senior Systems & Process Integration Manager is responsible for identifying, creating and analyzing business process flows, master data requirements and user requirements as it pertains to logistics business practices and technology solution, in line with the corporate strategy as well as contributing to the customer business strategy and plans. This leader is also responsible for all systems user requirements gathering and documentation, logistics optimization projects and LOB engagement, logistics business intelligence design and implementation, daily and dashboard reporting and system data integrity.

The Senior Systems & Process Integration Manager will be responsible to analyzing The Walt Disney Company annual transportation spend and propose services and projects that optimize cost and processes of the entire functional life cycle of a shipment through utilization of system tools and processes, while tracking and delivering on ROI value.


Logistics Systems Business Requirements Owner (User Stories)
  • Lead and partner with the business, technology teams and 3PLs to define software requirements to fulfill business strategies
  • Facilitate, elicit, gather and receive sign-off with internal clients, ERP and WMS, logistics regional teams, external carriers and service providers to define requirements
  • Create the business requirements documentation which aligns the high level business process to functional designs using standard requirement and modeling techniques
  • Decide when to deviate from standard processes by client or region
  • Ensure alignment/ agreement across all regions (and adjacent functions if required)
  • Ensure testability and traceability of business requirements
  • Understanding and documenting the “as is” environment to provide functional expertise and knowledge of the existing business practices as well as reconciling those requirements (“to be”) to system or process capabilities and provides practical solutions to business problems and issues (business process and or systems changes)
  • Approval to proceed group member (iterations, re-evaluation)
Logistics Projects Business Lead
  • Project/RM Analysis
    • Analyze transportation spend and propose services and projects that optimize cost through utilization of system tools and processes
    • Analyze and maintain logistics models to support service policy metrics for our Clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc.)
    • Operational feasibility – strategic fit, who benefits, can we support, cost ownership, labor and processes
    • Prioritization in RM queue, Release schedule sign-off
  • Project/RM Proposal Owner
    • Cost ownership discussions
    • Financial savings value proposition, logistics finance sign-off if CAPEX
  • Project Lead/Delivery owner
    • EBS solution design sign-off
    • Agile testing partnership with EBS, iterations and sign-offs
    • UAT lead and use-case creation
    • Tracking, CIP and delivering on ROI value
  • LOB Engagement Owner
    • Business requirements sign-off
    • Project approval of ROI and finance sign-off
    • Release schedule sign-off and status updates
Business Intelligence/Reporting Owner
  • Responsible for the management of the data warehouse and business intelligence solution
  • BI (business intelligence) data collection, analysis, presentation and dissemination
  • Establish and align regional metrics with the overall organizational metrics
  • Create and maintain the Logistics Client service policy metrics, scorecards and dashboard
  • Create and maintain the Logistics Supply Chain Partner service policy metrics, scorecards and dashboard
  • Setup, functional test all reporting and maintain reporting requirements documentation, configuration, user acceptance and training program
  • Ad hoc data requests, sql queries
Data Governance Owner
  • Own logistics partner dashboards for data accuracy, timeliness, completeness and improvement process owner
  • Interface prototypes format owner
Systems Configuration Owner
  • Own systems configuration of carriers, lanes, rates and associated commitments
  • Provide leadership and guidance to establish strong culture of trust, problem solving, innovation, ownership and respect in the team and from our clients

Basic Qualifications

  • 5 plus years experience with ORACLE OTM or equivalent.
  • Good understanding of relational database theory and technology, including experience of using Structures Query Language (SQL) and T-SQL.
  • Demonstrates a broad understanding of the logistics value chain and industry applications.
  • Functional and technical expertise in logistics management processes
  • Experience of designing, implementing and administering databases and database systems
  • A good understanding of Data Architecture Principles and Practices.
  • Excellent analytical skills
  • Critical thinking and problem solving to assess logistics opportunities and provide actionable outcome based solutions
  • Strong partnership and communication skills
  • Develop deep expertise in complex application functionality
  • Can lead, plan and facilitate effective brain storming sessions
  • Strong organization, prioritization, and time management skills; ability to multi task
  • Demonstrate process flow mapping skills
  • Ability to deliver analysis and data on operational performance
  • Understands how core processes deliver value and meet the organization’s defined business objectives

Required Education

  • BS in Business Administration, Information systems/Computer Science or Supply Chain/Logistics Management
  • Certification in project management (PMP), Business analysis (CBAP), ITIL, Six Sigma and supply chain a plus.

Preferred Education

  • MS, MBA degree: Systems Engineering, Quality and Reliability of Systems, Supply Chain Management a plus

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.
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