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Senior Technical Product Manager

Kissimmee, Florida, United States / Orlando, Florida, United States

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Job ID 948318BR Location Kissimmee, Florida, United States / Orlando, Florida, United States Business Walt Disney World Resort Date posted May. 02, 2022

Job Summary:

The Senior Technical Product Manager will be responsible for product strategy, concept development, and defining and executing these initiatives in collaboration with our key stakeholders and partners for the Workforce Management middleware platform. The role will have understanding of business and technical capabilities, identify gaps and deliver product roadmaps for new capabilities. A successful candidate will be highly collaborative, able to work extremely effectively in a matrix organization while wearing multiple hats, be comfortable working autonomously, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications. As the subject matter expert for middleware platform, the role will be a liaison to development, implementation and support teams as well as support projects, enhancements, backlog and prioritization of features and capabilities.


  • Provides technical guidance and oversight
  • Leads complex analysis, providing guidance and oversight
  • Develops and maintains relationships with business, vendor and technology stakeholders
  • Provides thought leadership and asserts influence by driving complex projects to completion effectively and efficiently
  • Provides subject matter expertise on the business, associated processes and systems
  • Drives Agile standups, backlog grooming, planning
  • Recommends process and technology improvements to increase the effectiveness of the product
  • Manages project interdependencies in support of business strategies, roadmaps and financial commitments
  • Escalates issues and recommends appropriate solutions
  • Identifies product improvement opportunities by staying involved in product sustainment and customer feedback
  • Mentors team members on application of best practices and standards
  • Supports pre-project business case definition for large or complex projects
  • Manages product roadmap in terms of prioritizing initiatives relative to business needs
  • Works with the business to determine the real issue that needs to be solved or the opportunity to do things differently
  • Develops highly complex business cases to ensure benefits align to strategic and tactical business objectives
  • Supports the business in business, technical and financial feasibility assessments
  • Manages partner expectations, scope and budget discussions
  • Provides advice and recommendations on emerging trends which will be useful to both the business and IT in the delivery of the projects
  • Manages business engagement and stakeholder management activities for large or complex projects
  • Lead creation of technical specification, schemas, data mappings and user stories to enable system modification or development
  • Works with project team, business and other stakeholders to align roadmaps and strategy, understand the business needs, define requirements, guide work, schedule it for release, validate stakeholder responses and provide feedback
  • Ensures requirements are aligned to the business goals of the project and refined to a sufficient level of detail to allow Architects and Software Engineers to design, develop and implement appropriate solutions
  • Identifies high level solution options for the business
  • Reviews and signs off on solution designs, ensuring business requirements are verified, validated and delivered
  • Combines business requirements into prioritized backlog grouped into project iterations in time to allow design/delivery to commence
  • Manages the scope and traceability of requirements throughout the project lifecycle, ensuring that they are understood by the project team and met by the delivered solution
  • Participates in functional design, construction and testing
  • Ensures the benefits, impact and release of all changes are tracked and managed
  • Ensures the required outcomes are built, tested, communicated, and delivered on time and within budget
  • Assists in identifying and managing risks, issues and dependencies

Basic Qualifications:

  • 5+ years of product management or equivalent experience driving product strategy and execution
  • Prior experience in J2EE, Java, SQL and non-SQL technologies
  • Basic knowledge on Public Cloud Technologies like AWS, Google Cloud
  • Understand the nuances of data pipeline issues & solutions
  • Understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
  • Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
  • Demonstrated ability to identify, understand and drive resolution of complex critical issues
  • Excellent analytical, written and verbal communication skills
  • Previous experience with JIRA or similar tools
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or similar field or related work experience

Preferred Qualifications:

  • Strong technical product knowledge in workforce management

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Walt Disney World Resort.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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