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Analyst, Change Operations

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 10006910 Location Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Aug. 05, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation.  The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Enterprise Technology Change Enablement team is part of the Enterprise Technology Operations organization.   We are responsible for overseeing and facilitating Change Management practices for the organization.  Our goal is to support implementation of beneficial change with minimal impact to our business users.  We lead with a culture of communication, planning and continual improvement


  • Perform Enterprise Technology Change reviews, approval activities, and facilitate the CAB.

  • Coordinate the Change processes across functional teams and organizational structures

  • Perform post change review activities.

  • Drive Change Record data integrity and influence stakeholders to improve their practices

  • Identify improvement initiatives for ETech Change Management processes and procedures

  • Update, maintain, and add to the ETech Change Management Knowledge Base

  • Knowledgeable with IT Service Management tools (ie ServiceNow)

  • Perform user testing for ITSM tool enhancements and upgrades

  • ETech Change Management On Call Rotation for occasional after-hours support


  • 2 years in technical fields

  • Experience with formal Change Management process

Preferred Experience:

  • 2+ years in Change Management

  • Experience in formal Change Management team

  • Experience with ServiceNow


  • 4-Year Degree or equivalent work experience

  • ITIL Foundations Certification v4

  • ITIL Service Transition or RCV Intermediate Certification


Additional Information!:


About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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