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Application Operations Engineer

Lake Buena Vista, FL - US

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Job ID 727412BR Location Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business Parks, Experiences and Products Date posted 07/12/2019

Job Summary:

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

The Application Operations Engineer works as part of a team responsible for full stack technical support and monitoring of all technology systems. The ideal candidate would be a trouble-shooting expert supporting operating systems, applications, performance monitoring, network, and middleware stacks. An understanding of database technologies and object oriented programming techniques would be a plus. The role will also interface with multiple other Engineering, Software Delivery, Sustainment and Testing teams environment.

Responsibilities:

  • Recognized as a highly proficient in Windows and Linux operating systems, including OS performance monitoring, tuning, and troubleshooting.
  • Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging.
  • Experience with HTTP, TCP/IP, SNMP and DNS.
  • Has experience on one or more load balancer platforms.
  • Acts as a liaison and manages the Dev-Ops process with project delivery teams.
  • Part of 24x7x365 on-call rotation
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Perform deep dives into both systemic and latent reliability issues
  • Work with the Enterprise Monitoring (EM) and Sustainment teams to implement comprehensive monitoring solutions in our large, enterprise environment
  • Demonstrated knowledge of server, storage, network, server virtualization & public cloud technologies
  • Demonstrates exceptional troubleshooting methodology.
  • Demonstrate ability to independently triage highly complex system and application incidents.
  • Able to evaluate new application requirements for operations best practices.
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Assist in creation and maintenance of a viable and relevant knowledge base
  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.
  • Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion
  • Able to receive feedback in a constructive manner and consistently apply it to tasks.
  • Able to create system and production documentation, adhering to organization standards.

Basic Qualifications:

  • 3-5+ years’ experience supporting and/or deploying enterprise technology environments
  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.
  • Able to resolve matters/issues in a positive manner.
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Able to demonstrate exceptional troubleshooting methodology.
  • Able to independently triage highly complex system and application incidents.
  • Understand basic application design and dependencies for the applications the team supports.
  • Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues.
  • Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.
  • Has shown the ability to initiate change and act with integrity when tough decisions have to be made.
  • Proven experience with system analysis and design, development, and testing.
  • Demonstrated strong analytical and problem solving skills to achieve business results.
  • Ability to manage and prioritize multiple projects simultaneously.
  • Excellent organizational, communication and time management skills.
  • Demonstrated experience with performance management/monitoring tools (AppDynamics, Sitescope, Splunk, Dynatrace)

Preferred Qualifications:

  • ITIL V3 Foundations Certified (Familiarity with proper change management, release management, incident management and problem management techniques)
  • Proven experience with JAVA programing debugging and trouble shooting
  • Problem Solving Certification

Required Education

  • Bachelor’s Degree in Computer Science or Information Systems or related equivalent experience

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Parks, Experiences and Products, which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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