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Digital Branch Manager I

Apply NowApply Later Job ID 10007457 Location Lake Buena Vista, Florida, United States Business Credit Unions Date posted Sep. 12, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Responsible for assisting with the direction and administration of branch sales and operations, as well as takes a larger management role at the branch of assignment than a BSM II or III, in order to create regional capacity for the VP’s. Ensures that established policies and procedures are followed. Oversees a full range of products and services to Members and prospective Members. Alongside Regional VP, responsible for attainment of production goals and operating budget, as well as trains, directs, and assists in supervising branch staff. Fosters a consistent commitment to teamwork both within the team and within the organization. Ensures that Members are promptly and professionally served. Performs various branch functions as required.


• Assumes responsibility for assisting in the supervision of branch operations and achievement of branch sales targets.

• Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.

• Drives the sales process through one-on-one coaching, training, and employee recognition.

• Assumes responsibility for the effective management of, compliance to and monitoring of assigned controls, policies, and procedures by self and the department.

• Assists with implementing changes to established policy and procedures within the branch.

• Completes and communicates Performance Review and Individual Development Plans for each direct report by predetermined deadlines. Manages low performers and rewards top performers.

• Ensures branch security. Assists with opening and closing the building in accordance with set hours. Tests security equipment as assigned.

• Ensures delivery of high-quality Member service in all aspects of sales and operational activities.

• Ensures that the branch balances all transactions at the close of each day. Oversees the branch audit processes. Reviews the results, implements corrective actions, and reports the findings to the Branch Manager.

• Assists with Member Service Representative functions as needed.

• Leads and manages branch operations, including Member service and teller areas to meet/exceed key measures.

• Promotes branch business development and seeks to broaden Member base. Actively cross-sells Credit Union products and services

• Assist Regional VP with driving the sales process through one-on-one coaching, training, and Employee recognition.

• Completes required reports and records and ensures that branch functions are properly documented.  Administers the branch monthly Internal Verification Procedures.

• Assists the Regional VP with analyzing branch financial results and supports plans and strategies to improve branch profitability and better market expansion.

• Assists Regional VP in planning, directing organizing and controlling the operational activities and staff of assigned branch.

• Assists Regional VP with managing the department budget and development of Operating Expense (OPEX) controls.

• Assumes responsibility for establishing and maintaining effective coordination and working relations with branch personnel, ensuring optimal performance.

• Provides assistance, direction, and supervision as needed, including guidance for  Tellers,MCsand Member Service Representatives.

• Conducts regular department meetings and one-on-on ones with direct reports.

• Ensures that personnel are well trained in all phases of their respective jobs. Performs cross training as necessary.

• Assists with determining appropriate staffing levels and scheduling employees and with approving all sick leave, vacation, overtime, and payroll records for each branch employee.

• Possesses the ability to express ideas simply, clearly, and directly; having excellent presentation skills; being comfortable speaking before groups; keeping others well-informed.

• Maintains expertise in operations functional areas. Demonstrated ability to balance between strategic thinking and tactical (operational) implementation; knowing how to set up systems and processes to get the job done.

• Identifies probable future scenarios that may impact the company. Can anticipate the future needs of the company. Have the ability to develop strategies that can mitigate risks and capitalize on business opportunities. Are willing to take reasonable risks to achieve strategies.

• Completes and communicates Performance Review and Individual Development Plans for each direct report by predetermined deadlines. Manages low performers and rewards top performers.

• Sets clear, realistic goals and objectives; possessing an unwavering resolved to ensure that a plan gets executed; knowing how to effectively allocate resources to achieve goals.

• Manages change process including the following steps; foreseeing the need for change well in advance of the change event; appreciating the impact of significant change on an organization; developing smart, effective, and achievable change strategies; providing confident leadership during the most trying or challenging moments during the change event; making compelling cases regarding the need for change; directing the change process.

• Conducts regular department meetings and one-on-on ones with direct reports and assist Regional VP with developing and implementing sales strategies to meet and exceed all sales targets.

• Assumes responsibility for establishing and maintaining effective, professional business relations with Members.

• Ensures that Members' requests and questions are promptly and courteously resolved. Answers Members’ questions or refers appropriately.

• Ensures the Members are informed of Credit Union services, products, and     policies.

• Assumes responsibility for related duties as required or assigned.

• Co-develops branch strategies with Regional VP.

• Assists with personnel functions as assigned.

• Represents the assigned branch and Credit Union in all activities within the general market area and supports business development initiatives.

Basic Qualifications:

• Seven years’ experience in the financial industry is required.

• Five years’ experience in Leadership is preferred.

• Five years’ experience in Sales is preferred.

• Five years’ experience in Operations is preferred.

• Strong analytical skills

• Excellent oral and written communication skills

• Effective project management abilities

• Solid interpersonal and supervisory abilities.

• Excellent time-management skills

• Proficient problem-solving skills

• NMLS Certification

•Leadership - Demonstrates leadership through skillful and effective written and oral communication. Undertakes continuous self-development of both functional and leadership skills. Specifically, they are able to do the following:

  • fosters a share equity of power
  • is self-regulating
  • has strong impulse control
  • is emotionally mature
  • is courageous
  • promotes understanding through summarization of key concepts
  • gets better outcomes the 1st time
  • understands the subtle impact they have on others
  • inspires commitment, not compliance
  • creates energy, not stifle it
  • facilitates, not controls

Preferred Qualifications:

Notary Certification (preferred)

Language Skills: Spanish (preferred)

Required Education:

High School or GED required

Preferred Education:

Bachelor's Degree (preferred)

About Credit Unions:

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Credit Unions.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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