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Electronic Technician 5 Specialist, Walt Disney World

Apply Now Apply Later Job ID 852082BR Location Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business Walt Disney World Resort Date posted 11/29/2021
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Starting pay rate for this role is $21.81


Essential Duties and Responsibilities:
  • Install, maintain, and troubleshoot voice systems including Avaya and Cisco platforms.
  • Install, maintain, and troubleshoot server-based hardware including Cisco Unity, Avaya Aura Messaging, HMS, and Contact Center applications including AACC, AAAD, and WFO.
  • Provide support to site technicians to resolve field related issues with voice systems, VOIP, and associated hardware.
  • Responsible for supporting Dedicated Cisco Data Network hardware.
  • Monitor voice systems, power plants, servers and related equipment using various monitoring solutions.
  • Ability to use network troubleshooting tools such as Wireshark and Fluke LinkRunner.
  • Ability to effectively interface and communicate with internal and external partners for issue resolution.
  • Perform upgrades and patching to enhance voice systems, servers, and associated peripheral systems.
  • Develop reports/follow procedures and practices for preventive maintenance routines.
  • Accomplish all work tasks in a safe, efficient manner adhering to all safety guidelines set forth by the Company.

Basic Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of some the knowledge, skills, and/or abilities required:
  • High level of knowledge on CUCM, CUC, CER, CUCC. SIP protocol and Jabber.
  • High level of knowledge of Avaya Communication Manager, AAM, and AACC Systems experience preferred. SIP and H323 protocols.
  • High level of knowledge of Avaya System and Session Manager platforms.
  • Understand of Network Layer 1 and Layer 2 IP protocols.
  • Understand GPON network technology; Calix vendor preferred.
  • Knowledge on Nortel/Avaya CS1000, Contact Center, HMS.
  • Minimum of 3 years hands-on experience required in a position of similar function and responsibility in a Nortel, Cisco and/or Avaya environment; or equivalent combination of education and experience.

Preferred Qualifications

General Requirements:
  • Working knowledge of TCP/IP network switches and related support applications.
  • Microsoft and Apple hardware and their supported OS.
  • Proficiency with Microsoft Products, Office 365.
  • Good oral and written communication skills.
  • Consistent attendance is a job requirement
  • Understand the department is operational 24/7 365 days a year.
  • Willing and able to work various shifts, overtime, holidays, and on call when required.
  • Excellent customer service skills.
  • Good organization and analytical skills.
  • Ability and desire to learn and keep up with the telecommunications field including receiving training for system certifications.
  • Cooperative and supportive of a team building environment.
  • Ability to lift up to 50 lbs.
  • Good driving record.

Required Education

  • High School diploma or equivalent.
  • Associate degree in Computer Science or equivalent technical track is preferred.
  • Certification on Avaya or Cisco is preferred.

Preferred Education

  • Associate degree in Computer Science or equivalent technical track is preferred.
  • Certification on Avaya or Cisco is preferred.

Additional Information:

keyword: wdwcasting WDW Maintenance WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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