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Event Services Coordinator (Casual Regular)

Apply NowApply Later Job ID 10012124 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Sep. 19, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

As an Event Services Coordinator, you will provide support to the Disney Celebrations & Events and Disney Imagination Campus Services team by managing daily administrative duties while also facilitating event planning and execution. You will engage with first time Guests and repeat Guests who have a stay or event in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. You will collaborate with Disney Imagination Campus, Resort Sales, Sport Sales, Group Reservations, Sports Travel, Resort Operations, Park & Resort Event Operations, Sports Operations, Disney Event Group, Encore, Group System Support, Transportation, Security among others to coordinate, plan and execute on-site events. If selected, you will report to the Event Services Director.

For more information about the programs you would support visit: https://www.disneycampus.com/programs/

Responsibilities :

  • Handle basic group contact requests and answer questions both pre-arrival and onsite with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.
  • Help increase revenue by providing group contact with enhancement options
  • Provide day of event support at event venue
  • Communicate event needs through Banquet Event Orders (BEOs) and Group Resumes
  • Create food & beverage and dinner show agreements
  • Provide accurate data for deposit collection
  • Provide daily support to the Team
  • Maintain Disney standards of safety and professionalismBasic

Qualifications :

  • Minimum of 1 year experience supporting projects or events with budgets
  • Knowledge of Group Markets, Catering / Banquets, Conventions, Resorts Rooms and Events
  • Creativity to find solutions, removing barriers and identifying opportunities for continuous improvement
  • High competency managing requests and priorities simultaneously amidst constant change
  • Competency to share communication with clients and team to ensure everyone understands updates, priorities and appropriate course of escalation
  • Advanced skills proofreading content for accuracy
  • High proficiency working with computer applications and learning new software applications
  • Capability to work with partners and leaders from all organizational levels
  • Availability to work any day of the week, including nights, weekends and holidays

Preferred Qualifications :

  • Proficiency with Meeting Matrix, Siebel, and DSCS Systems
  • Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
  • Experience negotiating agreements and influencing others
  • Food & Beverage and/or Resort Rooms experience

Required Education :

  • High school diploma or equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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