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Guest Experience Manager – Entertainment (CT)

Apply NowApply Later Job ID 10012341 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 01, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

As an Entertainment Guest Experience Manager (CT), you will support the Entertainment Operations and Production teams with the presentation, management and oversight of a variety of live show entertainment offerings in the Walt Disney World Parks and Resorts. This is a Seasonal role.

You will report to an Entertainment Proprietor.

Responsibilities :

  • Oversee daily live entertainment offerings with focus on Characters, Parades, Stage Show, Disney Photo Imaging, Atmosphere, Conventions, and Special Events

  • Assist with the coordination and presentation of shows, and integrating and supervising all show elements including performers, technicians, costuming, cosmetology, maintenance and Park Operations

  • Oversee Entertainment and Imaging show excellence including brush-up rehearsals, technical elements, and Costuming

  • Manage all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships

  • Guest Experience Managers must have a complete understanding of the creative intent, and be able to maintain that vision throughout an event and live show entertainment offering

  • Manage and use resources to organize scheduling, labor tracking and accurate time recording

  • You will lead hourly Cast Members, foster a spirit of excellence with a focus on building relationships with multiple teams across lines of business

Basic Qualifications :

  • 2+ years experience in Entertainment/Disney Photo Imaging or relevant entertainment field

  • 2+ years professional leadership experience

  • Understanding of leading multiple unions

  • Knowledge of Walt Disney World® collective bargaining agreements

  • Familiarity with lighting, audio, special effects, scenic and stage set-up systems

  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies

  • Schedule availability to include weekends, variable shifts, and holidays

Required Education :

  • Bachelor’s Degree in theatre-studies, fine arts, photography or equivalent professional experience

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Entertainment, which is part of a business we call Walt Disney World Resort.

Walt Disney Entertainment is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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