Skip to main content
Search Jobs
What would you like to do?

Where would you like to work?

Lead Technology Change Mgmt Specialist

Lake Buena Vista, FL - US

Apply Now Apply Later


Job ID 688155BR Location Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business Parks, Experiences and Products Date posted 13/08/2019

Job Summary:

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Lead Technology Change Management Specialist reports into the manager, project management processes to plan and implement training and change management programs across the organization.

The successful candidate will develop a productive partnership with technology product owners, business stakeholders, and technical team members and serve as a consultant to client teams to identify training and change management opportunities. This person will be responsible for creating, designing and implementing training and change management strategies and plans that maximize employee adoption and usage and minimize resistance.

Responsibilities:

The successful candidate will develop a productive partnership with technology product owners, business stakeholders, and technical team members and serve as a consultant to client teams to identify training and change management opportunities. This person will be responsible for creating, designing and implementing training and change management strategies and plans that maximize employee adoption and usage and minimize resistance.
Essential Functions:
  • Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods supporting technology change initiatives (including change management for process, systems, technology, organization)
  • Analyzes and assesses training and development needs for the technology organization
  • Collaborate with SMEs, technology product owners, business stakeholders, and team members in the design and development of high-quality training curricula and courses
  • Development and execution of communications and training materials, such as quick reference guides, frequently asked questions, Web content, presentations, etc.
  • Develop an Organizational Change Management strategy to mitigate organizational impacts and foster an environment that is conducive to adoption of new or changed enterprise applications and business processes.
  • Monitor progress by establishing accountability for results and tracking interim measures and milestones, including integration with technology delivery roadmaps.
  • Set and communicate a clear change management vision, key actions, performance metrics and results, measuring the success of system, process, and technology implementations.
  • Develop training materials and provide training specific to organizational change in relation to business process and/or system changes.
  • Effectively communicate and enable change in order to help those affected feel positive about and comfortable with the change to their technology, systems, or delivery methodology.
  • Work closely with internal Communications team to develop and implement communications strategies and plans to support the training and facilitate the organizational transition associated with the adoption of solutions.
  • Demonstrated understanding of technology delivery, systems, and methods necessary to develop an integrated change management plan for the technology organization and the communication skills necessary to influence the organization to embrace the proposed changes and ensure sustainability.

Basic Qualifications:

  • 7+ years in a change management capacity, including working with technology organizations
  • 7+ years of experience developing training materials and conducting training classes for a large organization
  • Experience designing a variety of learning solutions i.e. e-Learning, interactive multimedia, synchronous and asynchronous online training, simulations, informal learning opportunities
  • Experience and knowledge of change management principles, methodologies and tools
  • Excellent verbal, interpersonal, and written communication skills
  • Demonstrated ability to frequently change priorities in a fast-paced environment
  • Team player with ability to work with all levels of internal staff, as well as outside clients and vendors
  • Effective time management skills with emphasis on quality and timely completion of tasks
  • Ability to work independently and collaboratively with minimal supervision
  • Experience working in a mixed methodology environment (Agile / waterfall / hybrid)
  • Experience using VersionOne, JIRA, and CA PPM
  • Certification in change management
  • PMP (or equivalent experience)
  • Certified Scrum Master (or equivalent experience)
  • Certified Product Owner (or equivalent experience)

Preferred Qualifications:

  • Experience using CA PPM, JIRA, VersionOne, and SAP financial systems
  • Experience with Prosci ADKAR Model a plus

Required Education

  • Bachelor’s Degree or higher from an accredited college/university or equivalent relevant experience.

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now Apply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

For Disney Job Alerts to work, JavaScript must be enabled in your browser.