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Manager, Catering Operations

Apply NowApply Later Job ID 10050462 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted May 24, 2023

Job Summary:

The Manager, Catering Operations leads a cross-functional team that coordinates all convention/group activity in Resort and Park Operations and the execution of those meetings and events held in the Resorts, theme parks, water parks, ESPN Wide World of Sports, and Downtown Disney.

You will report to the Senior Event Operations Director.

You Will:

On any given day, as a Manager, Catering Operations, you might:

  • Lead a team to provide outstanding service and create memorable experiences for our guests.

  • Lead the development and maintenance of positive relationships with clients, ensuring their needs and expectations are not only met, but exceeded.

  • Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business, as well as, develop annual Capital Planning budget

  • Manage the guest/client standards and measurements that drive consistency and outstanding service

  • Build, lead, and improve overall key relationships in the Group and Convention business

  • Participate as an active member of the Walt Disney World Catering Line of Business Leadership Team meeting

  • Supervise a team of salaried and hourly Cast Members.

You Will Have:

Here is what you need to be successful at this job:

  • A minimum of 5 years Catering/Conventions or other Food & Beverage event experience

  • Proven leadership skills able to develop a highly dedicated team

  • Ability to optimize financial performance through efficient and effective allocation of labor and other expense resources, to generate high quality food service and event execution

  • A solid understanding of Food & Beverage Catering logistics, menu design, food beverage quality assurance, safety, and sanitation

  • Outstanding relationships skills and ability to partner across multiple functions and leaders of all levels

  • Ability to influence thinking and apply complicated strategies

  • Experience developing financial forecasts and budgets and ability to interpret financial results

  • Ability to understand emerging and current technologies supporting all lines of group business

  • Knowledge of computer technology, including use of email, Word, Excel and PowerPoint

  • Flexibility to work various shifts within a 24/7 operation, including weekends and holidays

It would be great if you also had:

  • Shown career experience within in Group & Convention business/industry

  • Shown knowledge of Walt Disney World and its company organizational structure

  • Lean Manufacturing / Continuous Improvement experience

Required Education:

  • Bachelor’s Degree or equivalent experience

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

This position will be located in Orlando, FL.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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