Operations Training Manager
Apply NowApply Later Job ID 10044230 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Mar. 17, 2023Job Summary:
The Operations Training Manager will encourage and lead the team in charge of delivering training for new and existing Cast Members within Parks. Your team will provide a warm welcome for Cast Training Experience including crafting and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and standard methodologies across Operations Training, and partner with Labor and other cross-functional teams. You will lead a team comprised of hourly, non-union, and hourly union Cast Members. You will report to the Regional Training Manager.
You Will:
Lead onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)
Be responsible for delivering all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure implementation
Supervise the daily delivery of site orientations and training sessions
Observe/audit facilitators delivering training at the site level
Plan and communicate training including regulatory, safety, recertification, and ongoing updates
Partner with Coordinators of Training and Training Liaisons within the Operation to support the property-level trainer designation process (recruit and develop Disney Trainers)
Promote a "Guest service excellence" approach for all client, partner interactions and product support
Lead with a process improvement approach to improve connection points, processes, and product
Collect and analyze data to support performance improvement recommendations and solutions
You Have:
Minimum 3 years of experience leading an operation with direct reports
Proficiency in basic computer functions, vital to operating in a Windows environment and other technologies
Project management skills including defining detailed project timelines and achievable, measurable tasks
Handle confidential and regulatory information discreetly
Schedule availability to include weekends, variable shifts and holidays
Recommend:
Walt Disney World Leadership experience in Park Operations, Merchandise, or Food and Beverage
Knowledge of DLearn and Train Me
Required Education:
High school Diploma
Preferred Education:
Bachelor's degree or validated equivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
