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Senior Event Services Manager

Apply NowApply Later Job ID 10062021 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Sep. 14, 2023

Job Summary:

 As a Senior Event Services Manager, you will service large, sophisticated groups and conventions. This role acts as the primary point of contact for our convention clients, through the event planning process and the onsite Walt Disney World experience, throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs. A high level of guest service is encouraged, while customizing and selling Walt Disney World experiences. You will be responsible for organization of all event logistics for internal and external events. Event Services collaborates with numerous teams across Walt Disney World, including the Disney Event Group, Park Event Operations, Resort Operations, and Disney Institute. You will also help mentor Cast and influence partners across the organization.

If selected for this role, you will report to the Event Services Director.

This is a Full -Time Role.

You Will:

  • Work with high value Group and Convention clients to prioritize and implement their events across Walt Disney World Resorts and Parks; with a focus on long-term legacy clients and those with high level Disney relationships

  • Manage contracts, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics

  • Mentor and provide developmental opportunities for Event Services Managers, Event Services Coordinators, and Assistants

  • Possess outstanding Guest Service skills and the ability to consistently seek out innovative ways to surprise and delight our Guests, and drive repeat business

  • Have a talent for developing partnerships and work with all team members in the organization

  • Ability to service groups with high level of complexity as Event Service Manager is responsible for being knowledgeable of all products and services at Walt Disney World

  • Creativity to approach problems across multiple teams in creative ways to achieve desired outcomes

  • Ability to uphold a professional business image and presentation of excellence through professional dress, written and oral presentations to include the ability to run effective meetings

  • Collaborate with a multitude of Clients, both internal and external, and clearly articulate needs to bring forward solutions for partners and Clients

  • Understanding of food and beverage, production, and event improvements

  • Flexibility in scheduling is critical; Event Services is seven days a week, 24 hours a day dedication.

You Will Have:

  • Solid event planning experience is needed, preferably in a resort environment; Food and Beverage, Front Office, or Theme Parks

  • Proven track record working with high level Disney leaders or with C-suite level clients

  • Proven experience to orchestrate events for groups with rooms and meetings across multiple resorts with numerous collaborators, for high value, very sophisticated groups

  • Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish

  • Ability to proactively anticipate any potential group challenges and elevate concerns/solutions

  • Capability to plan sophisticated groups with minimal oversight from leadership

  • Creativity to find solutions in new ways and improve the Guest and Client experiences

  • Experience proactively mentoring direct reports

  • Talent for developing partnerships and work with all team members in the organization

  • Proficiency in basic computer functions vital to operate in a Windows environment and other technologies

  • Schedule availability to include weekends, variable shifts, and holidays

  • Demonstrated Guest service skills

  • Demonstrated organizational skills with attention to detail

Preferred Qualifications:

It would be great if you also have:

  • Demonstrated experience in Food & Beverage Management, Event Services or Catering Operations Experience

  • Event planning, event services, or Catering operations experience

  • Knowledge of Walt Disney World procedures

  • Knowledgeable of all convention resort function space and all Theme Park venues

  • Confirmed understanding of rooms and related line of business

  • Experience conducting planning sessions and lead time lines for all operating areas and Clients

  • Solid understanding of Food & Beverage

  • Proven understanding of Entertainment line of business

  • Knowledge of convention contract management

  • Demonstrated organizational and time management skills

  • Current or recent Event Services or Catering Operations Experience

  • Proficient in DSCS and Siebel Systems


Bachelor's Degree of equivalent experience

Preferred Education:

Certified Meeting Professional (CMP) Certification



Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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