Job Overview

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Retail & Restaurant Commerce Technology organization within Technology & Digital for Disney Parks, Experiences, and Products. It works closely with a diverse team of engineers and service owners from across the company.

The Senior Release Manager will report to the Manager, Technology.

What You’ll Do

• Develop and execute the scheduling, planning, and controlling the delivery process for all applications that support the Point of Sale platform.
• Coordinate and communicate release plans and requirements with different teams to ensure smooth and efficient release cycles and uninterrupted support.
• Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks.
• Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working comprehensive release, and deployments.
• Maintain detailed documentation related to procedures on build and release, notifications, and dependencies.
• Coordinate the release activities and resources required, defect backlogs, planned releases, and/or infrastructure updates. 
• Identify the risks that can delay the release and develop mitigation strategies, such that the scope scheduled, and quality of the release is not affected.
• Schedule the readiness reviews release candidates.
• Coordinate with key stakeholders for testing deployments and to help ensure proper versioning in all labs and on all test devices.
• Engage with relevant teams responsible for building the automation tools used to develop and deploy applications and services.
• Participate as a member of the Point of Sale team and contribute to support activities when needed and insofar as it doesn’t conflict with primary responsibilities.
• Deliver efficiencies and enhance overall product quality by optimizing release management processes, tools, and metrics.
• Facilitate post release analysis and lessons learned sessions.
• Stay updated on emerging technology and best practices pertaining to software release management. Apply that knowledge when applicable to drive improvements.

Required Qualifications & Skills

• 5+ years of proven experience of software release planning/scheduling and solid knowledge of traditional Agile methodologies
• Familiarity with industry standards related to Continuous Integration and Continuous Delivery
• Strong technical understanding of software development, lifecycle, including knowledge of different software programming languages, version management, and build/deployment processes
• Ability to influence partner teams to achieve results without direct authority
• Ability to work independently with minimal direct supervision
• Understanding of application infrastructure, system architecture, operating systems, and mobile client software
• Ability to create technical and process documentation
• Able to accommodate a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, and weekends
• Exceptional written, verbal, and visual communication skills
• Analytical and strong problem solving skills with a healthy appetite of curiosity
• Experience with release management tools; Jenkins, Gitlab, JIRA, Confluence
• Knowledge of AWS platform, CI/CD and DevOps

Preferred Qualifications

• 8+ years of experience in technology, program/project management, or related experience in the technology development or process space
• Experience in software development and release automation
• Experience with MDM (mobile device management)
• Experience with retail and/or hospitality industry and technology, including Point of Sale and e-commerce

Education

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

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