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Senior Technical Project Manager, Technology & Digital Commerce

Apply NowApply Later Job ID 10049119 Location Lake Buena Vista, Florida, United States Business Disney Parks, Experiences and Products Date posted May 22, 2023

Job Summary:

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We deliver Commerce-centric experiences through retail, restaurants, licensing, publishing, and experiences in our Parks and our digital footprint around the world. This includes, Mobile Order, Merchandise Mobile Checkout, shopDisney, Payments and more!

The Senior Technical Project Manager will play a key role in elevating technical project management across the entire Commerce Technology & Digital portfolio. They will apply technical project management principles to develop standards, tools, and templates to be used by all project teams. The successful candidate will have experience in delivering technology solutions in an Agile environment, understand strategic planning and portfolio management processes, and ability to proactively identify issues and implement solutions. They will work closely with Commerce Leadership and the Strategic Planning & Project Management Office team to develop a best-in-class technology organization, delivering predictable value to our customers.

The Senior Technical Project Manager will report to the Manager, Technology.

Primary Responsibilities:

Leads project and program governance for Commerce Project Management Office

  • Maintains both broad and deep technical knowledge of all Commerce programs

  • Provides input and feedback to technical project managers and leaders

  • Ensure project metadata accuracy in portfolio management tool. Work with technical project managers and leaders to correct, as necessary.

  • Ensures adherence to quality standards and reviews artifacts, including memos, presentations, executive requests, etc.

  • Tracks progress and reviews project and CAR activities to make certain targeted dates are met appropriately

  • Contribute to material development and attend Strategic Program Updates, Portfolio Reviews, and any other organization-wide meetings where project/program information is communicated

Contribute to Commerce Technology & Digital strategic planning

  • Contribute to Commerce planning around Annual Capital Plan (ACP) and Long-Term Plan (LTCP)

  • Facilitate demand collection, maintain technology roadmap, and assist in prioritization

  • Input and govern outer-year demand into portfolio management tool

Monitor and assess technology resource capacity

  • Ensure resource forecast and actuals meet organizational standards

  • Partner with technical project managers and resource managers to adjust forecast and placeholders, as necessary

Monitor capacity trends and raise risks or issues

  • Supports Commerce Project Management Office Initiatives

  • Create templates, processes, standard methodologies, on-boarding plans and other documentation as necessary to standardize and elevate technical project management function

  • Support leadership of project management team and help define strategic direction of technical project management function

  • Build support and gain consensus for unified technical project management standards

Skills, Knowledge, and Experience


  • Four-year college degree in Information Technology, Business or related field or related work experience

  • 4+ years of technical program and project management experience working with technical teams developing enterprise class solutions

  • Hands-on experience with practices such as Agile, Lean, Kanban, Waterfall as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery

  • Ability to understand architectural and technical aspects of projects

  • Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki

  • Understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)

  • Experience with budget tracking and complex cost-benefit analysis


  • Clarity MyPPM or other portfolio management tool experience

  • SmartSheet experience

  • Experience building project management office artifacts

  • Technical Project Management experience in SDLC (Software Development Lifecycle)

  • Project Management Professional (PMP) Certification

  • Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS)

  • Advanced presentation storytelling and design skills (Adobe, etc)

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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