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Sr Launch Manager

Apply Now Apply Later Job ID 10083323 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Apr. 01, 2024

Job Summary:

Based in Orlando, FL, the Launch Manager position will be part of the Launch Readiness team in the Digital and Technology organization.  This team will be responsible for the successful launch of large-scale initiatives across the DX TD organization and identifying opportunities to improves included systems before subsequent launches.  The launches will focus on Guest-facing applications in the DX line of business including Walt Disney World, Disneyland, and all online DX experiences. This team will focus on documenting the steps and cadence required for successful launches, documenting issues and defects identified during launch, and identifying potential system enhancements that are robust, sustainable, and reduce potential Guest issues for future launches. 

Reporting to the Manager, Launch Readiness, this role collaborates with cross-functional teams to deliver solutions across various web and mobile technologies. The Launch Manager ensures on-time and on-schedule delivery working closely with Product, Technology, and Design.  This role requires strong financial and business acumen.

What you will do:

Project Estimation

  • Facilitate scope definition, and high-level planning, discovery, and estimation workshops for projects with cross-functional teams
  • Quantify cost factors to deliver project deliverables including resources, project oversight, objective risk and related contingency
  • Document key assumptions and dependencies established through estimation activities
  • Prepare and present high-level plan with estimates for executives and cross-functional leaders based on estimate outcomes

Launch Planning

  • Create scope definition and drive planning, discovery, and estimation work
  • Create launch runbooks, key contact lists, and break-glass scenario documentation
  • Maintain schedule of key deliverables, milestones, and deliverable tasks
  • Document steps and dependencies necessary to deliver projects
  • Run tabletop meetings with key project contacts to update runbooks, steps, and dependencies
  • Document launch risks and potential mitigations for visibility to senior leadership
  • Facilitate go/no-go decisions with stakeholders and leadership

Day-of Launch Support

  • Lead command center and Zoom bridge, including driving runbook to ensure tasks are completed in order and on time, getting relevant updates when issues occur, and facilitating issue resolution
  • Use ServiceNow tools to track open incidents discovered during the launch, obtain updates from relevant partners, and drive incident check-in meetings
  • Document learnings from the launch, including updated steps/timings, process gaps, and additional key contacts
  • Create and update executive communications and drive executive check-in meetings

System Improvements

  • Document learnings from each launch across Product Management, Design, Engineering, vendors, and other key functional delivery teams to inform efforts to deliver the most stable system possible for future launches
  • Document issues/defects identified during launches to help drive actions in relevant systems that improve stability and availability during high utilization periods
  • Provide input into documentation and planning for system improvement opportunities
  • Assis with leveraging appropriate SRE teams to enact needed changes as engineering improvement opportunities arise
  • Ensure needed system monitoring is in place and able to drive improved availability with early alerting and self-healing capabilities
  • Focus on high availability, high performance, capacity planning and seamless changes for targeted systems

What you will need:

  • 4-7 years of relevant work experience in product delivery, launch readiness, or project management with a focus on technology-based launches/deliveries
  • Exceptional verbal and written communication and leadership skills, including an ability to communicate effectively at an executive level
  • Ability to work collaboratively across large matrixed organizations
  • Possesses significant practical experience in the basics of project management and launch readiness (estimation, planning, runbook creation, issue management, risk management, change management, communication planning).
  • Experienced in multiple full lifecycle software deliveries from business development to final software acceptance.
  • Experience with Agile software development methodology
  • Proven accomplishment as a driver of multiple projects running concurrently
  • Proven track record managing individual project budgets and budget roll-up of multiple projects
  • Ability to lead teams to a successful delivery approach
  • Able to work under tight timetables and high-pressure situations
  • Proactive and solution-oriented when managing issues
  • Capable of coaching/mentoring and conflict management/negotiations
  • Exhibit good judgment skills on when to seek guidance and when to escalate risks and issues

Required Education

  • Bachelor’s degree preferred.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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