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Sr. System Support Engineer

Apply NowApply Later Job ID 7116689720220612 Location Lake Buena Vista, Florida, United States / Burbank, California, United States / Orlando, Florida, United States Business The Walt Disney Company (Corporate) Date posted Aug. 05, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to provide technology solutions that align to business strategies while promoting enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, promoting business growth, and advancing operational excellence.

We look to add team members who are focused on delivery, passionate about customer service, make data-driven decisions, are life-long learners, and prefer to work in a high-tempo, problem-solving work environment.

Responsibilities :

This role is in the Data Platform and Integration Team. We are responsible to provide day to day oversight of the technologies / services supporting numerous data & integration platforms across the Enterprise. The team is also responsible for data analytics domains including financial, HCM, Legal, Tax, and Intellectual Property. There are 4 distinct areas within the group, Master Data Maintenance (MDM), internal and external (B2B) Data Integration; Data Warehouse, and Data Lakes on cloud-based and on-prem platforms.

Specifically you will work with technology partners, users and and partners for a group of application technologies.

These technologies include:

Data Platforms


  • Oracle

  • DataStax

Data Integrations

  • WebMethods

  • Google PubSub

  • Web Services

Application Ecosystems



  • Workday

  • Splunk

The Sr. System Support Engineer's responsibilities:

Engineering Support

  • Manage the delivery of high-quality, scalable and cost-effective solutions using webMethods integration software components that meet business requirements and conform to architectural designs and technology strategies

  • Design and implement complex webMethods technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of our goals

  • Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer

  • Guide the technical recovery of major system outages, working with numerous partners including external vendors or outsourced service delivery teams

  • Monitor service performance and recommend areas of focus for continuous improvement programs, including application performance management

  • Develop and maintain the technology currency roadmap

  • Oversee the respective security and vulnerability management activities

  • Participate in on-call schedule or rotations (where applicable)

Execution Skills

  • Deep domain and technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.

  • Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.

  • Ability to make decisions and within the role and is comfortable handling risk and uncertainty

Vendor Management

  • Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.

  • Gather requirements for minor enhancements and oversee the resultant product from the vendors

  • Promote the use of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing

  • Partner with the application security team on the implementation of "security by design," ensuring that all solutions meet security standards

  • Participate in periodic problem analysis meetings and post implementation reviews to document insights and ensure the continuous improvement of the IT services

Basic Qualifications :

  • 5+ years in a support engineer role in a Corporate environment of a similar size/complexity

  • 3+ years in data integration development with relevant technologies

  • Experience in data integration technologies: webMethods, GCP Pub/Sub, Informatica,

  • Experience participating in the full range of development activities (including but not limited to: code deployment, load/performance testing, integration testing)

  • Participation in formal change management processes

  • Experience working within an agile framework

  • Experience with application monitoring processes and technologies

  • Experience working with (a majority of) our portfolio of applications relevant to the post

Preferred Qualifications :

  • WebMethod experience is highly desirable.

  • Workday experience is desirable.

  • Google Pub/Sub experience is desirable.

  • Knowledge of B2B/EDI integrations

  • SAP knowledge is highly desirable.

  • Splunk knowledge is desirable.

  • Professional technical certification relevant to the post

Required Education :

Bachelor's degree in a related discipline, or equivalent professional experience

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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